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- Tasks: Lead a team to manage IT operations and resolve technical issues for thousands of users.
- Company: FCDO Services safeguards UK interests globally, focusing on secure government operations.
- Benefits: Enjoy competitive salary, generous holidays, Civil Service Pension, and on-site facilities like a gym and nursery.
- Why this job: Join a diverse team making a real impact while developing your skills in a supportive environment.
- Qualifications: Level 3 qualification in IT or equivalent experience, with Microsoft Associate certification preferred.
- Other info: Candidates must undergo security vetting before joining.
The predicted salary is between 39600 - 42000 £ per year.
Senior Engineer End User Computing Hardware – FCDO – SEO
Full-time (Permanent) £45,608 – £47,527 Plus location allowance £1750
Published on 17 July 2025 Deadline 27 July 2025
Location
Hanslope, South East England, MK19 7BH
About the job
Job summary
At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.
Guide daily IT operations that empower thousands of users
In this senior role, you’ll lead a team of end-user computing engineers, managing their day-to-day work while staying hands-on with technical issues yourself. You’ll make sure incidents are resolved quickly, coordinating tasks and advising customers on progress and workarounds to keep their services running smoothly.
You’ll also identify and investigate recurring problems, working with infrastructure teams, software developers and incident managers to find long-term solutions. From building and configuring managed devices to improving user experience through well-planned change requests, you’ll be central to delivering reliable services.
But that’s not all – you’ll coach and develop your team, mentor junior staff, and ensure all technical documentation is clear and up to date. Confident working with people at all levels, you’ll manage relationships with internal teams and customers, always focused on delivering high-quality support. And with your commitment to staying up to date with the latest technologies, you’ll help your team grow and keep our services future-ready.
Apply your technical skills / to support vital government operations
You’ll be someone who thrives in fast-paced, high-pressure environments, bringing substantial experience in IT roles within secure settings. With a Level 3 qualification in Information Communication Technology or Computer Science – or equivalent relevant experience – you’ll have practitioner-level knowledge of the hardware, software, and systems you support. Your Microsoft Associate certification will back up your expertise, and you’ll be confident working across a range of operating systems and technologies.
As someone who’s led teams before, you’ll be organised, calm under pressure, and focused on delivering the best outcomes for users. If you also bring knowledge of traditional and mobile networking technologies, certificate-based authentication, or experience working in an ITIL environment, that would be a bonus. Most importantly, you’ll combine your strong analytical skills with a proactive approach to problem-solving, always ready to support your team and keep services running smoothly.
Discover the support you need to grow your career further
But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It\’s a great set of benefits made to support all you do, and all you need.
Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
Closing date: xxxxx
It takes a diverseteam to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.
Person specification
We are looking for people with:
- Microsoft role-based certification – Microsoft Associate, and relevant product certifications.
- Practitioner level knowledge of hardware, software and systems being supported.
- Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment.
- Experience in a high-pressured, fast-paced team
- Leading a team
- Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
- Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple IOS
Qualifications
Agile & ITIL Foundation level / relevant experience.
Microsoft role-based certification – Microsoft Associate, and relevant product certifications.
Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Changing and Improving
- Developing Self and Others
Technical skills
We\’ll assess you against these technical skills during the selection process:
- Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment.
- Experience in a high-pressured, fast-paced team
- Leading a team
- Experience of working with relevant technologies; Windows 10/11, Microsoft365, Apple
Apply Now
Contact name: FCDO Services Recruitment Team
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Senior Engineer End User Computing Hardware - FCDO - SEO employer: Manchester Digital
Contact Detail:
Manchester Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer End User Computing Hardware - FCDO - SEO
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Being able to discuss your hands-on experience with these systems during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in high-pressure environments. This will show that you can handle the responsibilities of leading a team of end-user computing engineers.
✨Tip Number 3
Research FCDO Services and their mission to protect UK interests. Understanding their values and how your skills align with their goals will help you articulate why you're a great fit for the organisation during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving approach, especially in relation to recurring technical issues. Be ready to share specific examples of how you've identified and resolved similar challenges in past roles.
We think you need these skills to ace Senior Engineer End User Computing Hardware - FCDO - SEO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT roles, particularly in secure environments. Emphasise your leadership skills and any specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined. Mention your experience in managing teams and resolving technical issues, showcasing your problem-solving skills.
Highlight Relevant Certifications: Clearly list your Microsoft Associate certification and any other relevant qualifications. This will demonstrate your technical expertise and commitment to professional development, which is crucial for this position.
Showcase Your Soft Skills: The role requires strong interpersonal skills. In your application, provide examples of how you've successfully managed relationships with internal teams and customers, and how you've coached or mentored junior staff.
How to prepare for a job interview at Manchester Digital
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with hardware, software, and systems relevant to the role. Highlight your Microsoft Associate certification and any specific technologies you've worked with, such as Windows 10/11 and Microsoft 365.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've successfully managed teams in high-pressure environments. Discuss your approach to coaching and mentoring junior staff, as well as how you handle conflict or challenges within a team.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle technical issues or recurring problems. Prepare specific examples of past experiences where you identified issues and implemented long-term solutions, showcasing your analytical skills and proactive approach.
✨Understand the Organisation's Mission
Familiarise yourself with FCDO Services and their mission to protect UK interests. Be ready to discuss how your values align with theirs and how you can contribute to their goals, particularly in delivering high-quality support and services.
