Job Board

Companies

Kerv

Solution Architect - Customer Service

Birmingham Full-Time 36000 - 60000 £ / year (est.) Home office (partial)

Apply now

At a Glance

Tasks: Design and implement customer service solutions using Dynamics 365 and Power Platform.
Company: Join Kerv Digital, a leading tech consultancy transforming challenges into innovative digital experiences.
Benefits: Enjoy flexible working, professional development, private healthcare, and a fun, supportive environment.
Why this job: Be part of impactful projects with top-tier clients in a culture that values collaboration and growth.
Qualifications: Experience in Dynamics 365, customer service architecture, and stakeholder management is essential.
Other info: Hybrid work model with opportunities for global collaboration and personal development.

The predicted salary is between 36000 - 60000 £ per year.

2 days ago Be among the first 25 applicants

Solution Architect

Salary: competitive depending upon experience + benefits

Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who We Are

Dive into a world where technology meets innovation. At Kerv Digital, we\’re not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we\’re a proud member of the Kerv Group – a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our \”Great Place to Work\” certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry\’s most forward-thinking architects.

Who We Are Looking For

All backgrounds will always be considered and experience here is far more important, but we’re specifically interested in Dynamics 365 and even more specifically, Customer Service.

Required Experience

Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in Customer Service is needed with the rest of CE, PowerPlatform, BC and/or F&O experience all being great too
Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing would be a boon
Well-rounded stakeholder management experience, able to hold the attention of a room full of execs as easily as an amphitheatre full of front-line staff
Acting as a role model to others within the Solutions team when it comes to designing systems and processes that work to exceed the user’s need within the user’s budget
Directing business and technical environment change safely and effectively, with the support of the project office
Requirements gathering, writing and evolution through business process identification, analysis, and re-engineering
Large scale Dynamics implementation, principally via online adoption and including extensive customisation for bespoke business processes
Infrastructure and software architecture using a cloud-first services approach and including migration design, planning and execution
Technical oversight including close review of documentation, designs and implemented solutions alike, for solution assurance down to code level
Creating clear and effective documentation across multiple channels
Using a hands-on approach to ensuring timescales are met
Source control appreciation, esp. GIT
Pipeline experience
Automation experience

We’re also looking for people that fit how we work, which is something like;

happiest working under their own direction, but fully supported when needed
an obvious attention to detail
an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
ability to work effectively with remote teams in India
ability to work flexibly to deliver on-time to tight timescales

What We Can Do For You

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on, and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Recognized as a \’Great Place to Work\’ in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Don’t take our word for it though, check out our impartial Glass Door reviews

More On Equality

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Please note: By submitting an application you agree to Kerv Digital’s Privacy notice Recruiterbox Privacy Notice – Kerv*

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time