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For Companies At a Glance
- Tasks: Oversee IT service delivery, manage processes, and drive continuous improvement across global operations.
- Company: AXA is a leading insurance company dedicated to human progress and innovation.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for growth and remote work options.
- Why this job: Make a real impact in a tech-led organisation while collaborating with global teams.
- Qualifications: 1-3 years in process design, ITIL certification, and experience with ServiceNow required.
- Other info: Join a vibrant community of 153,000 employees across 54 countries.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the ITIL Global Process Owner role at AXA Group Operations
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About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity are core to our values, fostering a culture of respect for each other, our customers, and communities. Join AXA to belong, be included, and thrive. Shape your work, grow your potential, explore new opportunities, push boundaries, and make a difference in critical moments of people\’s lives. This is your chance to build the future you envision.
Job Description
AXA Group Operations is transforming into a sustainable, tech-led organization. We drive this change through technology and innovation, delivering global insurance solutions efficiently and with high quality. Our presence spans 17 countries, leveraging technology, data, sourcing, security, and investments to achieve scale and synergies.
Where You Will Be in the Organization
The division: Group Technology Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities.
The department / team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs.
Main Missions
- Manage Quality of Service (QoS) and continuous improvement across AXA entities and products.
- Support operational excellence and service delivery, providing a centralized view of global services.
- Operate standardized, global platforms and services, leveraging automation and self-service tools.
- Monitor performance and identify issues impacting operations.
- Manage incident resolution, change management, and asset/configuration management.
- Facilitate operational resilience and business continuity in crises.
- Define, implement, and govern IT operations standards, including vendor adherence.
- Deliver and operate AXA’s data centers.
About The Job
As a Global Process Owner, you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include:
- Monitoring process lifecycle and relevance.
- Defining, implementing, scheduling, and improving processes.
- Collaborating with stakeholders and teams to achieve outcomes and promote innovation.
- Ensuring effective use of standard process frameworks.
- Owning the process roadmap and release planning.
Main Responsibilities
- Analyze process performance.
- Lead process design and improvement initiatives.
- Propose and implement enhancements with stakeholders.
- Manage process documentation and updates.
- Ensure KPI and efficiency measures are in place.
- Lead process adherence and governance activities.
- Support onboarding of new entities and products.
About You
Experience:
- Experience with global IT operations teams.
- Training delivery experience.
- Experience working remotely.
- Process ownership in multi-location teams.
- ITIL foundation certification.
- 1-3 years in process design, measurement, and improvement.
- Experience with ServiceNow (3+ years).
- Understanding procurement processes for external suppliers.
Skills:
- Problem-solving and analytical skills.
- Knowledge of ITIL and service management practices.
- Quality management skills.
- Fluent English proficiency.
- Proficiency in MS Office tools.
- Strong communication and stakeholder management skills.
Preferred Skills
- ServiceNow expertise, SLA management.
- Agile methodologies (Scrum, Kanban, UX, Jira).
- Lean or Six Sigma methodologies.
Soft Skills
- Agility and quick learning.
- Collaborative mindset.
- Proactiveness and initiative.
- Active listening and pragmatic thinking.
- Excellent communication, influencing, and persuasion skills.
- Attention to detail, prioritization, and planning.
- Stakeholder management.
What We Offer
We value diversity and promote an inclusive environment where all employees are treated with dignity and respect. Join us to be part of a global team committed to growth, innovation, and making a difference.
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ITIL Global Process Owner employer: AXA Group Operations
Contact Detail:
AXA Group Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Global Process Owner
✨Tip Number 1
Familiarise yourself with ITIL principles and practices, as this role heavily relies on them. Consider joining online forums or groups where ITIL professionals share insights and experiences, which can help you understand the nuances of the role better.
✨Tip Number 2
Network with current or former employees of AXA Group Operations on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Global Process Owner role.
✨Tip Number 3
Showcase your experience with ServiceNow by preparing specific examples of how you've used it to improve processes in previous roles. This will demonstrate your hands-on expertise and align with the job requirements.
✨Tip Number 4
Prepare to discuss your problem-solving and analytical skills during interviews. Think of scenarios where you've successfully identified issues and implemented solutions, as these are crucial for the Global Process Owner position.
We think you need these skills to ace ITIL Global Process Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations, process design, and improvement. Emphasise your ITIL certification and any experience with ServiceNow, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation in the insurance sector. Mention specific examples of how you've contributed to process improvements in previous roles, showcasing your problem-solving skills.
Highlight Soft Skills: Given the importance of collaboration and communication in this role, ensure you highlight your soft skills. Provide examples of how you've successfully managed stakeholders or led teams in a remote environment.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by discussing any methodologies you've used, such as Lean or Six Sigma. This will align well with AXA's focus on operational excellence and service delivery.
How to prepare for a job interview at AXA Group Operations
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL principles and how they apply to service management. Be prepared to discuss your experience with ITIL frameworks and how you've implemented them in previous roles.
✨Showcase Your Process Improvement Skills
Highlight specific examples where you've successfully led process design or improvement initiatives. Use metrics to demonstrate the impact of your contributions, as this will resonate well with the interviewers.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage relationships with various stakeholders. Be ready to share examples of how you've collaborated with teams across different locations and how you ensure effective communication.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in IT operations and how you've resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
