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- Tasks: As a Transportation Specialist, you'll ensure timely freight delivery and resolve operational issues.
- Company: Join Amazon's TOC, the heartbeat of our global supply chain operations.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team that directly impacts customer satisfaction and operational efficiency.
- Qualifications: Basic knowledge of logistics, experience with Excel and SQL preferred.
- Other info: Work in a fast-paced, 24/7 environment with a focus on real-time problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Specialist
A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Responsibilities include, but are not limited to:
· Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
· Develop and/or understand performance metrics to assist with driving business results.
· Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC.
· Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
· Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
· Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
– Providing real-time customer experience by working in 24*7 operating environment.
A day in the life
About the hiring group
Job responsibilities
A day in the life
About the hiring group
Job responsibilities
BASIC QUALIFICATIONS
– Experience with Excel
– Experience with SQL
PREFERRED QUALIFICATIONS
– SQL
– Excel
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Transportation Specialist employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transportation Specialist
✨Tip Number 1
Familiarise yourself with the Amazon Supply Chain network and its operations. Understanding how the Transportation Operation Center (TOC) functions will give you an edge in interviews, as you'll be able to discuss specific challenges and solutions relevant to the role.
✨Tip Number 2
Brush up on your data analysis skills, particularly with Excel and SQL. Being able to demonstrate your ability to pull and analyse data effectively will show that you can contribute to the role's requirements right from the start.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've resolved logistical issues or improved processes. This will highlight your problem-solving skills and your ability to drive customer experience, which are crucial for a Trans Ops Specialist.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, helping you tailor your approach and questions during the interview process.
We think you need these skills to ace Transportation Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transportation Specialist at TOC. Familiarise yourself with the key aspects of inbound and outbound operations, as well as the importance of communication and data analysis in this role.
Tailor Your CV: Highlight relevant experience in logistics, data analysis, and communication. Use specific examples that demonstrate your ability to resolve issues and improve processes, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your skills align with the job requirements. Mention your experience with Excel and SQL, and provide examples of how you've used data to drive business results.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail and communication skills, which are essential for the Transportation Specialist role.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the Transportation Specialist role and its responsibilities. Familiarise yourself with both inbound and outbound operations, as well as the importance of communication between stakeholders.
✨Showcase Your Data Skills
Since the role involves data analysis, be prepared to discuss your experience with Excel and SQL. Bring examples of how you've used these tools to pull data, perform analysis, or create reports in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve issues under pressure, especially in logistics or transportation contexts, and be ready to explain your thought process.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You may be asked to present findings or explain complex data, so clarity is crucial.
