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For Companies At a Glance
- Tasks: Support clients with technical issues and ensure smooth operations on-site.
- Company: Join a dynamic team focused on delivering top-notch service in the AV industry.
- Benefits: Enjoy 20 days holiday plus 3 extra days at Christmas, and flexible working hours.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Opportunity for growth and learning in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Service Engineer
Department: Service
Reports To: Service Manager
Employment Type: Full-Time
Standard Hours: 37.5 hours per week
Holiday Entitlement: 20 days annual leave + 3 additional days to be taken over the Christmas period
Main Purpose of the Role
To ensure the effective delivery and support of IVC Service Level Agreements (SLAs) through the management and execution of service-related activities. This includes but is not limited to:
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Ticket management
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Remote technical support
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Onsite support and attendance
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Onsite system operation
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Preventive Maintenance Visits (PMVs)
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Handling Return Merchandise Authorizations (RMAs)
Key Duties & Responsibilities
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Monitor and respond to support tickets in line with agreed SLAs
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Provide remote support to diagnose and resolve issues
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Conduct onsite support visits as required for troubleshooting, repairs, or system upgrades
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Attend client sites for general system operations and event support
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Schedule and perform regular Preventive Maintenance Visits
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Process and manage Return Merchandise Authorization (RMA) requests
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Document all service activities accurately using the internal ticketing system
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Liaise with the Service Manager to escalate issues where necessary
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Maintain high standards of customer service and technical performance
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Ensure compliance with company health and safety procedures and site-specific requirements
Additional Notes
This job description outlines the core responsibilities but is not exhaustive. The Service Engineer may be required to undertake additional duties as assigned by the Service Manager in line with the needs of the business.
AV Technician employer: Line Recruitment
Contact Detail:
Line Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and equipment used in AV systems. Understanding the technical aspects will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential technical assessments by practising common troubleshooting scenarios. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your customer service skills during interviews. Since the role involves direct client interaction, highlighting your ability to maintain high standards of service will be crucial in landing the job.
We think you need these skills to ace AV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV technology and service engineering. Focus on specific skills like ticket management, remote support, and onsite troubleshooting that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for AV technology and customer service. Mention specific examples of how you've successfully managed service-related activities in previous roles.
Highlight Technical Skills: In your application, emphasise any technical certifications or training related to AV systems and equipment. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've effectively diagnosed and resolved technical issues in the past. This is crucial for a role that involves remote and onsite support.
How to prepare for a job interview at Line Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to AV systems and equipment. Be prepared to discuss specific technologies you've worked with and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to showcase your problem-solving abilities. You might be asked to walk through a scenario where you had to troubleshoot a technical issue. Think of examples that highlight your analytical skills.
✨Customer Service is Key
Since this role involves client interaction, emphasise your customer service experience. Share examples of how you've maintained high standards of service and handled difficult situations with clients.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you have managed or adhered to SLAs in previous roles, and why they are important in a service-oriented environment.
