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For Companies At a Glance
- Tasks: Help customers find what they need and manage deliveries and stock.
- Company: Join Toolstation, a fast-growing retailer trusted by DIY enthusiasts and trade professionals.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities with training support.
- Why this job: Be the friendly face of Toolstation and grow your career in a supportive environment.
- Qualifications: No experience needed, just bring a positive attitude and commitment to great service.
- Other info: Flexible hours available; perfect for local high school and college students.
You don’t need to be a tree surgeon. Just help customers love your branch.
What you’ll do
Store Assistant in Hounslow
20 hours per week
We are looking for candidates who live locally and can easily commute to our store.
Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.
If you’re after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job.
You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
No retail experience? No problem! All we ask is that you’re committed to delivering excellent service, and we’ll teach you everything else.
Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
Provide outstanding service: Whether you’re chatting with customers or staying efficient during busy times, you’ll always offer a great experience.
Ask the right questions: Show genuine interest in customers’ projects so you can help them find everything they need to get the job done right.
Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
What you’ll bring
A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
Your best self: Bring your energy, enthusiasm, and let your personality shine.
What you’ll get
At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.
Benefits? We’ve got you covered!
22 days holiday + Bank Holidays
Company pension scheme and life assurance
Bonus scheme and cycle to work program
Save and buy as you earn options
20% discount across all Travis Perkins companies
Health and wellbeing support at your fingertips with Aviva Digicare +
Financial education, support, and recognition awards
Discounts at over 1,000 retailers
About Toolstation
We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply
Store Assistants employer: Toolstation
Contact Detail:
Toolstation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistants
✨Tip Number 1
Familiarize yourself with Toolstation's products and services. Understanding what we offer will help you engage with customers effectively and show that you're genuinely interested in helping them find the right solutions.
✨Tip Number 2
Be prepared to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond to assist someone, as this aligns perfectly with our focus on delivering outstanding service.
✨Tip Number 3
Show your enthusiasm for teamwork and flexibility. Highlight any experiences where you've worked collaboratively with others or adapted to changing situations, as these traits are essential in our fast-paced environment.
✨Tip Number 4
Express your willingness to learn and grow within the company. Mention your interest in taking advantage of our training programs and career development opportunities, as we value employees who are eager to advance their skills.
We think you need these skills to ace Store Assistants
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Toolstation is looking for in a Store Assistant. Highlight your willingness to provide excellent customer service and your ability to handle various tasks.
Show Your Personality: Since a warm and friendly personality is key, make sure to convey your enthusiasm and energy in your application. Use examples that showcase your positive attitude and commitment to teamwork.
Highlight Flexibility and Reliability: Emphasize your reliability and flexibility in your application. Mention any previous experiences where you demonstrated these qualities, especially in fast-paced environments.
Tailor Your CV: Customize your CV to reflect the skills and attributes mentioned in the job description. Focus on your ability to engage with customers and your readiness to take on physical tasks in the store.
How to prepare for a job interview at Toolstation
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Toolstation values a positive attitude, so let your personality shine through during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past, even if it's not from a retail background. Highlight your ability to engage with customers and help them find what they need.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific situations in the store, such as managing deliveries or assisting customers during busy times. Think about scenarios where you can showcase your problem-solving skills.
✨Emphasize Reliability and Flexibility
Since the role requires early starts and late finishes, be prepared to discuss your availability and commitment. Show that you understand the importance of being dependable in a fast-paced environment.
