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- Tasks: Drive post-sales processes and ensure customer satisfaction with technical solutions.
- Company: Perforce Software is a global leader in delivering innovative solutions for top brands.
- Benefits: Enjoy a collaborative culture, wellness support, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on enterprise-level clients' success.
- Qualifications: 3+ years of TAM experience; strong communication and technical skills required.
- Other info: Work with talented professionals in a supportive environment that values creativity.
The predicted salary is between 42000 - 77000 £ per year.
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Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
We are searching for creative, passionate, Technical Account Management (TAM) professionals.
The Technical Account Managers (TAMs) at Perforce are responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company\’s technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction.
The TAM must be able to identify and drive the values that customers are getting from our solutions and create clear measurable objectives with them.
The ideal candidate is a positive self-motivated individual with extensive client-facing experience and a wide range of technical expertise.
The TAM is a highly motivated and adaptable individual who champions clients and advocates for them within Perforce. They are collaborative and enjoy working across teams to continuously provide customers with robust solutions to their most critical business challenges.
As a Technical Account Manager, you will be responsible for guiding our largest and most strategic clients. You will serve as the primary technical contact for assigned clients. You will engage deeply with our clients to understand their technical and business objectives, pain points and help drive business value leveraging Perforce products.
Our team is a high-performing group of technical professionals that are results-driven and client-focused.
Responsibilities
- The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers
- Become a trusted Advisor by building partnership with both business and technical decision-makers.
- The TAM must be able to articulate the company\’s technology and solutions positioning to both business and technical users
- Analyze business needs and translate them into technical goals leading to powerful outcomes for our customers. Create success plans.
- Mitigate and identify all technical and business risks of assigned accounts to ensure unified action plan is in place
- Identify gaps and develop potential upsell opportunities within assigned accounts
- Ownership of customer questions on technical and business-related issues
- Deliver high-level and detailed value presentations
- Perform technical assessments to gain a deep understanding of customer’s environments and their current implementation of Perforce products.
- Represent ‘Voice of the Customer’ with Product, Professional services, Sales, and Support to ensure that client requirements and issues are addressed and resolved
- Advocate for clients across internal Perforce teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
- Build knowledge within customer and internal groups though workshops, feature demos and knowledge sharing sessions
Requirements
- Ideal candidate must be self-motivated with strong knowledge in the Software testing industry
- 3+ years of TAM experience with a bachelor\’s degree, preferably Computer Science or related field
- Strong communication (oral and written), interpersonal and presentation skills
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate obstacles through creative and adaptive approaches
- Experience in programming languages such as Java, JavaScript, Python, C Sharp
- Strong experience with CI / Automation Technologies such as Appium, Selenium, Jenkins, Maven, TestNG, JMeter
- Experience in Testing/QA is considered a strong advantage
- Excellent written and oral communication skills
- Ability to travel (25%)
- Demonstrated ability to manage complex, multi-organizational projects
- High organization ability: able to work and follow processes by instructions and methods
Competencies
- Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
- Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
- Empathy and care for all stakeholders including employees, customers, partners, and guests
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
Please click here for: EOE & Belonging Statements | Perforce Software
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Technical Account Manager employer: Perforce Software
Contact Detail:
Perforce Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with Perforce's products and services. Understanding their technology will not only help you articulate its value to potential clients but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers at Perforce. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in navigating complex technical issues will showcase your suitability for the role.
✨Tip Number 4
Stay updated on industry trends and challenges in software testing and DevOps. Being knowledgeable about current developments will allow you to engage in meaningful conversations with interviewers and demonstrate your expertise.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Account Management and showcases your technical expertise. Use keywords from the job description to align your skills with what Perforce is looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for technology and customer success. Mention specific experiences where you've successfully managed client relationships or solved complex problems.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to articulate complex ideas clearly. Use concise language and structure your writing well to make a positive impression.
Highlight Relevant Technical Skills: List programming languages and technologies you are proficient in, such as Java, Python, or CI tools like Jenkins. Relate these skills to how they can benefit Perforce's clients and their business objectives.
How to prepare for a job interview at Perforce Software
✨Understand the Company Culture
Before your interview, take some time to research Perforce's company culture. They value creativity, collaboration, and wellness, so be prepared to discuss how you embody these values in your work.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your technical knowledge. Be ready to discuss your experience with programming languages and CI/Automation technologies, as well as how you've applied them in previous roles.
✨Prepare for Client-Focused Scenarios
Expect questions about how you've managed client relationships in the past. Prepare examples that highlight your ability to advocate for clients and drive business value through effective communication and problem-solving.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role and the team. This shows your genuine interest in the position and helps you understand how you can contribute to Perforce's success.
