Technical Account Manager

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary

We are searching for creative, passionate Technical Account Management (TAM) professionals. The Technical Account Managers (TAMs) at Perforce are responsible for actively driving and managing the post‑sales process with Enterprise‑level customers. The TAM must be able to articulate the company\’s technology and product positioning to both business and technical users. They must identify all technical and business issues of assigned accounts to assure complete customer satisfaction and drive the values that customers are getting from our solutions.

Responsibilities

• Actively drive and manage the post‑sales process with Enterprise‑level customers.
• Become a trusted advisor by building partnership with both business and technical decision‑makers.
• Articulate the company\’s technology and solutions positioning to business and technical users.
• Analyze business needs and translate them into technical goals to create powerful outcomes for our customers; build success plans.
• Mitigate and identify all technical and business risks of assigned accounts to ensure a unified action plan is in place.
• Identify gaps and develop potential upsell opportunities within assigned accounts.
• Own customer questions on technical and business‑related issues.
• Deliver high‑level and detailed value presentations.
• Perform technical assessments to gain a deep understanding of customers’ environments and their current implementation of Perforce products.
• Represent ‘Voice of the Customer’ with Product, Professional Services, Sales, and Support to ensure that client requirements and issues are addressed and resolved.
• Advocate for clients across internal Perforce teams; drive innovation, roadmap influence, standard methodologies, and process improvement back into the client ecosystem.
• Build knowledge within customer and internal groups through workshops, feature demos, and knowledge sharing sessions.

Requirements

• Self‑motivated with strong knowledge in the Software testing industry.
• 3+ years of TAM experience with a bachelor\’s degree, preferably in Computer Science or a related field.
• Strong communication (oral and written), interpersonal, and presentation skills.
• Comfortable interacting at all levels within customer organizations, from C‑level to front‑line technical staff.
• Organized and analytical; able to eliminate obstacles through creative and adaptive approaches.
• Experience in programming languages such as Java, JavaScript, Python, and C#.
• Strong experience with CI / Automation technologies such as Appium, Selenium, Jenkins, Maven, TestNG, and JMeter.
• Experience in Testing/QA is considered a strong advantage.
• Excellent written and oral communication skills.
• Ability to travel (25%).
• Demonstrated ability to manage complex, multi‑organizational projects.
• High organizational ability: able to work and follow processes by instruction and method.

Competencies

• Resourceful – willing to jump in, be agile/flexible, and leverage existing resources to accomplish goals; able to work independently.
• Team player – confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities.
• Empathy and care for all stakeholders, including employees, customers, partners, and guests.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start‑up with the security of an established and privately held profitable company.

Visit www.perforce.com to learn more. Please click here for EOE & Belonging Statements | Perforce Software.