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- Tasks: Join us as a Field Service Engineer, servicing and maintaining specialist vehicles on-site.
- Company: Dennis Eagle is a leading provider of vehicle solutions, committed to quality and customer service.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and flexible working options.
- Why this job: Be part of a supportive team that values diversity and offers growth opportunities in engineering.
- Qualifications: NVQ Level 3 in Heavy Vehicle Service and Maintenance or equivalent experience required.
- Other info: We welcome applicants from all backgrounds and guarantee interviews for disabled candidates meeting criteria.
The predicted salary is between 35000 - 44000 £ per year.
Location: to cover East Anglia – you\’ll report to our Service Centre in Witham, CM8 3TH
Hours: 45 hours per week | 9 hours per day, between 06:00 and 18:00 Monday to Friday – Looking for flexibility? We offer 40-hour per week option
Salary:between £41,446.95 to £44,094.11 pa DOE (based on 45hpw)
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineerto join our Aftermarket team!
This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities:
- Diagnose and repair faults on vehicle chassis and mounted equipment
- Carry out servicing and maintenance to a high standard
- Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
- Use diagnostic software and tools to identify and resolve issues
- Log all work using PDA software and maintain accurate service records
- Travel to customer sites across the UK, sometimes at short notice
- Maintain a clean and safe working environment at all times
- Communicate clearly with customers and provide excellent service
- Support health and safety practices and complete risk assessments as required
Ideal Candidate:
- NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
- Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
- Strong diagnostic and fault-finding skills
- Knowledge of vehicle technology systems and compliance standards
- Comfortable working independently and managing your own workload
- Excellent communication and customer service skills
- Flexible with working hours and willing to travel
- General computer literacy and ability to complete technical documentation
- Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
If you’re ready to take your engineering career on the road, we’d love to hear from you!
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here:
- 25 days holiday plus Bank Holidays: this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme:Access a 24-hour helpline for support with life\’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan:All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime:Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development:We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme:Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge:Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance:Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform:Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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Field Service Engineer employer: Terbergmatec
Contact Detail:
Terbergmatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest vehicle technology systems and compliance standards. This knowledge will not only help you during the interview but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Highlight any experience you have with electric vehicles or relevant qualifications like IRTEC. These skills are increasingly valuable and can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and repaired faults in previous roles. Real-life scenarios can showcase your problem-solving abilities and technical expertise.
✨Tip Number 4
Emphasise your flexibility and willingness to travel, as this role requires mobility across East Anglia. Being open about your availability can make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in field service roles or heavy vehicle maintenance. Emphasise your diagnostic skills and any specific qualifications like NVQ Level 3.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer service. Mention specific examples of how you've successfully diagnosed and repaired faults in the past.
Highlight Flexibility and Independence: Since this role requires flexibility and the ability to work independently, make sure to mention any previous experiences where you managed your own workload or adapted to changing schedules.
Showcase Communication Skills: As communication with customers is key, include examples in your application that demonstrate your excellent communication and customer service skills. This could be through previous roles or specific situations.
How to prepare for a job interview at Terbergmatec
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with diagnosing and repairing vehicle faults, as well as any specific tools or software you've used in the past.
✨Emphasise Customer Service Experience
This role requires excellent communication and customer service skills. Share examples of how you've successfully interacted with customers in previous roles, especially in challenging situations where you had to resolve issues on-site.
✨Highlight Flexibility and Independence
Since this is a mobile role, it's important to convey your ability to work independently and manage your own schedule. Discuss any experiences where you've had to adapt quickly to changing circumstances or travel requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to explain how you would handle specific technical issues or customer interactions in the field.
