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- Tasks: Help build a CRM system to enhance customer interactions in the care home sector.
- Company: Join a global leader in the care home industry focused on improving customer experiences.
- Benefits: Enjoy a fully remote role with a competitive salary and bonus structure.
- Why this job: Be part of a meaningful project that impacts customer journeys and service delivery.
- Qualifications: Experience with CRM systems and strong business analysis skills are essential.
- Other info: Full training in Yardi RentCafe will be provided for successful candidates.
The predicted salary is between 48000 - 72000 £ per year.
£60-90K + 15% bonus
CRM Implementation consultant (permanent at a large end user)
Fully Remote, some travel to offices for project work.
This global player in the care home sector is looking to build a CRM system and a customer portal to handle all customer interactions, from initial interest to purchasing services, booking appointments, and engaging with the company.
The role suits an experienced CRM Implementation consultant skilled in mapping the customer journey and understanding key stages such as:
- Initial interest
- Viewing properties
- Choosing services
- Booking activities, events, and services
The candidate should have strong business analysis and functional expertise, capable of discussing the customer journey and identifying critical functionality requirements.
Ideal candidates will have experience with CRM systems like Goldvision, Maximiser, Workbooks, ProspectSoft, Goldmine, Aplicor, StayinFront, SugarCRM, OpenCRM, SuperOffice, Creatio, or similar student and residential property management solutions.
The company uses Yardi RentCafe to manage the entire sales process and customer interactions post-sale. Full training in RentCafe will be provided, mainly used in the investment property sector.
The sales journey must be fully mapped and configured within RentCafe to demonstrate offerings across multiple operators and locations, timelines, budgets, and ensure data/workflow integrity.
Please apply, and I will review your CV to consider next steps.
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CRM Implementation Consultant employer: Ambis
Contact Detail:
Ambis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Implementation Consultant
✨Tip Number 1
Familiarise yourself with the specific CRM systems mentioned in the job description, especially Yardi RentCafe. Understanding how these systems work will not only help you during interviews but also demonstrate your proactive approach to learning.
✨Tip Number 2
Prepare to discuss your experience in mapping customer journeys. Think of specific examples where you've successfully identified critical functionality requirements and how that improved the customer experience.
✨Tip Number 3
Network with professionals in the CRM implementation field, particularly those who have worked with the care home sector or similar industries. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends in CRM technology and customer engagement strategies. Being knowledgeable about current best practices will set you apart as a candidate who is not only experienced but also forward-thinking.
We think you need these skills to ace CRM Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, especially those mentioned in the job description. Emphasise your skills in mapping customer journeys and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the requirements of the CRM Implementation Consultant role. Discuss your understanding of the customer journey and how your expertise can benefit the company in building their CRM system.
Showcase Relevant Experience: In your application, provide examples of past projects where you successfully implemented CRM solutions. Highlight your business analysis skills and any experience with Yardi RentCafe or similar systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ambis
✨Understand the Customer Journey
Make sure you can clearly articulate the customer journey from initial interest to post-sale interactions. Be prepared to discuss how you would map this journey effectively within a CRM system.
✨Familiarise Yourself with Relevant CRM Systems
Since the role requires experience with various CRM systems, brush up on your knowledge of platforms like Goldvision, SugarCRM, and Yardi RentCafe. Highlight any relevant experience during the interview.
✨Showcase Your Business Analysis Skills
Be ready to demonstrate your business analysis capabilities. Discuss how you've previously identified critical functionality requirements and how that has improved customer interactions in past projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully implemented CRM solutions and how you handled challenges during the process.
