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- Tasks: Lead the team to ensure guests have memorable experiences and maintain high service standards.
- Company: Join Almondsbury Inn & Lounge, a vibrant hotel with 57 rooms and flexible meeting spaces.
- Benefits: Enjoy discounted stays, 50% off food, free parking, and fun company events!
- Why this job: Perfect for those looking to advance their career in hospitality with a supportive team culture.
- Qualifications: Experience in Front Office or Rooms operations is essential; strong communication and problem-solving skills required.
- Other info: Work 5 days a week with opportunities for training and recognition through awards.
The predicted salary is between 26000 - 36000 £ per year.
Guest Service Manager – Almondsbury, Bristol Job Type: Full-time Pay: £12.50 per hour Almondsbury Inn & Lounge has an opportunity for a Guest Service Manager to join the team, we have 57 bedrooms and flexible meeting space. We have an opportunity for a Guest Service Manager to join the team at Almondsbury Inn & Lounge on a Full Time permanent basis. The Guest Service Manager will be responsible for being both pro-active and reactive in ensuring that all of our guests have a memorable experience and leave with a smile. The Role of Guest Service Manager The Guest Service Manager will be responsible for supporting the Manager and Assistant Manager in leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and an eye for detail are attributes required in the role. The Guest Service Manager will be an experienced Front Office or Rooms operator who can offer a warm welcome, efficient check in/out process, make reservations and lead the team to ensure all processes and procedures are completed in line with company requirements. As Guest Service Manager you will also carry out Duty Management shifts engaging and supporting across the hotel. The role of Guest Service Manager will report to the General Manager and is ideal for someone who has strong demonstratable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and step into a more senior role or for someone who is looking for a new opportunity in a great team and group. Benefits as a Guest Service Manager Discounted accommodation (£30 per room per night) in other hotels within crest the group 50% off Food & Beverage in other Hotels within the Crest group Uniform Meal on Duty Training in house Free parking on site Company events (BBQ / Christmas Party) Long service award Shining Star of the quarter – £250 incentive Refer a friend to work bonus If you would like to apply for the Guest Service Manager role, click below. Expected to work any 5 days out of a 7-day week.
Guest Service Manager - Almondsbury, Bristol employer: Almondsbury Inn & Lounge
Contact Detail:
Almondsbury Inn & Lounge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager - Almondsbury, Bristol
✨Tip Number 1
Familiarize yourself with the Almondsbury Inn & Lounge's services and amenities. Understanding what makes this hotel unique will help you engage with the team and guests effectively during your interview.
✨Tip Number 2
Highlight your previous experience in Front Office or Rooms operations. Be ready to share specific examples of how you've created memorable guest experiences in the past.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you successfully handled guest complaints or operational challenges. This will show your proactive approach to guest service.
✨Tip Number 4
Show enthusiasm for teamwork and leadership. Discuss how you can support and motivate your colleagues to maintain high standards of service, which is crucial for the Guest Service Manager role.
We think you need these skills to ace Guest Service Manager - Almondsbury, Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and front office operations. Emphasize any leadership roles or customer service achievements that align with the responsibilities of a Guest Service Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples from your past roles that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, organization, and team leadership. These are crucial for the role and should be evident in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Almondsbury Inn & Lounge
✨Show Your Passion for Customer Service
As a Guest Service Manager, your role revolves around creating memorable experiences for guests. Be sure to share specific examples from your past experiences that highlight your commitment to exceptional customer service.
✨Demonstrate Leadership Skills
Since you'll be supporting the Manager and leading the team, it's crucial to showcase your leadership abilities. Discuss how you've successfully trained or motivated a team in previous roles, and be prepared to talk about your approach to problem-solving.
✨Highlight Your Organizational Skills
The job requires fantastic organization and attention to detail. Prepare to discuss how you manage multiple tasks effectively, perhaps by sharing a time when you successfully handled a busy check-in period or resolved guest issues efficiently.
✨Prepare Questions About the Role
Engage with the interviewers by preparing thoughtful questions about the hotel’s operations, team dynamics, and expectations for the Guest Service Manager. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
