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For Companies At a Glance
- Tasks: Lead a team to manage property repairs, handovers, and client satisfaction.
- Company: Join a well-established firm with a diverse portfolio of properties.
- Benefits: Enjoy competitive pay, professional development, and a dynamic work environment.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Opportunity for growth in a supportive and innovative company culture.
The predicted salary is between 43200 - 72000 £ per year.
Our client is an established company with an extensive with an extensive portfolio of commercial and residential properties.
They are looking for an experienced Head of Property Management to join their team.
Duties:
1. Team Leadership & Operational Oversight
Set and monitor SLAs for the team to ensure repairs and maintenance are carried out swiftly and effectively.
Weekly for estates/buildings with unsold residential or commercial interest
Monthly for freehold properties
Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.
Develop and maintain a vetted supplier database with standardized rates.
Train the back office team on handling complaints and managing remote repair coordination.
Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.
2. Snagging & Handover Process
Prepare and distribute comprehensive handover packs for all new property purchasers.
Conduct pre- and post-snag inspections of new properties, liaising with contractors to ensure timely resolution of issues before handover.
Manage handovers to new property owners and commercial/residential tenants.
Maintain clear communication with purchasers during the snagging/handover period, using approved templates.
Monitor contract obligations and ensure all agreed works are completed.
Oversee snagging and handover of communal areas to managing agents.
3. Management of External Managing Agents
Liaise with managing agents to ensure all developments are maintained to a high standard and within budget.
Conduct regular property walkarounds to identify and address issues in common areas.
Escalate or arrange alternative solutions when managing agents fail to meet standards or timelines.
Collect feedback from commercial tenants regarding service levels and ensure concerns are addressed promptly.
Support the Asset Manager in ensuring managing agents comply with contractual obligations.
4. Property & Facilities Management
Oversee all maintenance and repair issues, ensuring clear communication with tenants and timely resolutions.
Implement standardized communications and documentation across the team.
Ensure all maintenance issues are logged and tracked through a central system.
Schedule and manage quarterly inspections and follow up on required remedial works.
Conduct monthly inspections for building condition and compliance, including photographic reporting and action planning.
Ensure all regulatory compliance (e.g., H&S, gas safety, fire regulations) is documented, scheduled, and certified.
Coordinate repair and refurbishment works at the start and end of tenancies, including commercial property dilapidation reports.
Manage logistics for vacant properties (e.g., mail collection, meter readings).
Oversee furnishing for new tenancies and ensure costs are tracked and recharged appropriately.
Ensure compliance for each tenancy and maintain organized documentation within property folders.
Monitor refurbishments and ensure projects are completed within agreed timeframes.
Maintain progress trackers with estimated and actual completion dates, aiming for at least 60% on-time delivery.
Ensure all properties are fully functional and presentable at all times.
5. Client Service & Reporting
Maintain accurate and up-to-date inventory reports.
Implement and improve strategies for client satisfaction and retention.
Provide weekly reports to the CEO on service performance and client feedback.
Ensure adherence to service level timelines:
Initial response: within 6 working hours
Solution provided: within 2 working days
Follow-up: within 7 working days
Reduce non-productive time by ensuring all documentation is easily accessible and up to date.
Ensure Property Managers conduct regular site visits:
Weekly for estates/buildings with unsold residential or commercial interest
Monthly for freehold properties
Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system.
Develop and maintain a vetted supplier database with standardized rates.
Train the back office team on handling complaints and managing remote repair coordination.
Ensure all tenant correspondence is standardized, professionally maintained, and properly archived.
Does this sound like you?
If so please apply.
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Head of Property Management employer: Recco
Contact Detail:
Recco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Property Management
✨Tip Number 1
Network with professionals in the property management sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on the Head of Property Management role.
✨Tip Number 2
Research the company thoroughly. Understand their portfolio, values, and recent developments. This knowledge will help you tailor your conversations and demonstrate your genuine interest during interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage property operations effectively. Be ready to discuss how you've handled challenges similar to those mentioned in the job description.
✨Tip Number 4
Stay updated on industry trends and regulations related to property management. Being knowledgeable about current issues can set you apart and show that you're proactive and well-informed.
We think you need these skills to ace Head of Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, team leadership, and operational oversight. Use specific examples that demonstrate your ability to manage repairs, liaise with external agents, and ensure compliance with regulations.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your experience with snagging and handover processes, as well as your ability to maintain high standards in property management.
Showcase Your Leadership Skills: In your application, provide examples of how you have successfully led teams in previous roles. Highlight any training or mentoring you have provided to staff, particularly in handling complaints and managing repair coordination.
Demonstrate Client Service Focus: Include instances where you have improved client satisfaction and retention in your past roles. Mention any strategies you implemented to enhance service performance and how you reported on these metrics to senior management.
How to prepare for a job interview at Recco
✨Showcase Your Leadership Skills
As a Head of Property Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in setting SLAs and ensuring operational efficiency.
✨Demonstrate Your Knowledge of Property Management
Familiarise yourself with the latest trends and regulations in property management. Be ready to discuss how you would implement efficient processes for repair coordination and manage external agents effectively. This shows that you are proactive and knowledgeable about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare scenarios related to snagging and handover processes or managing tenant complaints. Think about how you would handle these situations and ensure you can articulate your thought process clearly.
✨Emphasise Client Service Experience
Client satisfaction is key in this role. Be ready to share examples of how you've improved client service and retention in previous positions. Discuss any strategies you've implemented to enhance communication and reporting, as this will resonate well with the interviewers.
