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For Companies At a Glance
- Tasks: Provide top-notch technical support for cloud-based platforms and troubleshoot various systems.
- Company: Join a fast-growing SaaS company that values innovation and collaboration.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a modern tech environment.
- Why this job: Perfect for problem-solvers who want to make an impact in tech while working with diverse teams.
- Qualifications: 5+ years in technical support, strong skills in cloud services, and excellent communication abilities required.
- Other info: Ideal for those with a passion for IT and a desire to help others succeed.
The predicted salary is between 36000 - 60000 £ per year.
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Job Description
Job Description
IT Support Analyst We’re hiring on behalf of a fast-growing SaaS client seeking a Senior Technical Support Specialist to deliver high-quality technical support across their cloud-based platforms. This is a key customer-facing role ideal for someone who thrives on problem-solving and cross-functional collaboration in a modern tech environment.
Key Responsibilities
- Provide expert support via Zendesk or similar systems.
- Troubleshoot issues across Windows, macOS, and networking environments (TCP/IP, DNS, VPNs).
- Support cloud applications, Java-based systems, and SaaS platforms.
- Manage SQL Server tasks (2017–2022), including queries and backup/restore.
- Configure and support Windows Server, RDP, IIS, and MS Azure.
- Explain technical issues to non-technical users clearly and effectively.
- Use ITIL-aligned processes to resolve and escalate issues as needed.
- Maintain documentation and contribute to support knowledge base.
Requirements
- 5+ years in technical support, ideally in SaaS or enterprise IT.
- Strong experience with Zendesk (or similar), Windows/macOS, networking, and cloud services.
- Proficiency in SQL Server, Windows Server roles, and infrastructure monitoring tools.
- Knowledge of XML/JSON formatting, Java application support, and Apache Tomcat.
- Excellent communication and customer service skills.
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- Certifications like CompTIA A+/Network+ are a plus.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Staffing and Recruiting
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IT Support Engineer - Oxford employer: SGI
Contact Detail:
SGI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Oxford
✨Tip Number 1
Familiarise yourself with Zendesk or similar support systems, as this role requires expert support through these platforms. Consider taking a quick online course or tutorial to brush up on your skills and demonstrate your readiness.
✨Tip Number 2
Brush up on your troubleshooting skills across different operating systems like Windows and macOS. Being able to showcase your problem-solving abilities in these environments will set you apart during the interview process.
✨Tip Number 3
Prepare to discuss your experience with SQL Server and cloud applications. Be ready to provide examples of how you've managed tasks or resolved issues in these areas, as practical knowledge is highly valued.
✨Tip Number 4
Since communication is key in this customer-facing role, practice explaining technical concepts in simple terms. This will help you demonstrate your ability to connect with non-technical users effectively during the interview.
We think you need these skills to ace IT Support Engineer - Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with SaaS platforms and cloud services. Emphasise your proficiency with tools like Zendesk and your knowledge of SQL Server.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate technical issues clearly to non-technical users. Mention specific examples from your past roles that demonstrate your expertise.
Highlight Relevant Skills: In your application, explicitly mention your experience with Windows, macOS, networking environments, and any certifications you hold, such as CompTIA A+/Network+. This will help you stand out as a qualified candidate.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at SGI
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Windows, macOS, SQL Server, and cloud services. Brush up on troubleshooting techniques and be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Communication Skills
Since this role involves explaining technical issues to non-technical users, practice how you would simplify complex concepts. Prepare examples of how you've effectively communicated with customers or team members in the past.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL-aligned processes is crucial for this position. Be prepared to discuss how you've used these processes in previous roles to manage and escalate issues efficiently.
✨Showcase Problem-Solving Abilities
This role thrives on problem-solving, so come prepared with examples of challenging technical problems you've faced and how you approached them. Highlight your analytical skills and ability to work collaboratively with cross-functional teams.
