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- Tasks: Manage client relationships and drive business growth in a dynamic sales environment.
- Company: Join Intercom, a leading AI Customer Service company transforming customer experiences globally.
- Benefits: Enjoy competitive salary, equity, flexible time off, and a fully stocked kitchen.
- Why this job: Be part of a rapidly growing team that values development, creativity, and internal promotion.
- Qualifications: Fluent in English and German with 2-3 years in B2B SaaS sales experience.
- Other info: Hybrid working model with a focus on collaboration and a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Account Manager, Commercial (German Speaking)
London, England
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What\’s the opportunity?
We’re looking for a hungry and ambitious sales person to join theIntercom sales team in EMEA.As a Commercial Relationship Manager, you will be a key member of the team leading the growth of our existing business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire.In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
What will I be doing?
- You’ll own and act as the main point of contact for a book of business
- Your goal will be to drive net growth within that book
- You’ll hunt and work expansion opportunities within that book
- You’ll run a proactive and effective renewal process
- You’ll forecast and plan pacing throughout each month and quarter
- You’ll partner with a CSM and SE to ensure the long term success of your book
- Fluent in English and German (spoken and written)
- 2-3 years experience in a B2B closing role
- 2+ years of SaaS experience
- Ability to discover pain and articulate potential solutions
- Ability to accurately qualify opportunities
- Ability to do light demos and/or experience working closely with Sales Engineer/ CSM
- Capable of building compelling presentations for customers (QBRs, Pricing proposals etc.)
- Experience forecasting on a monthly or quarterly basis
- Experience working in B2B SaaS
- Experience working renewals
- Experience using the Command of the Message framework
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select…
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NOTE for US locations : A \”Metro\” selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.
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How did you hear about this job?
What excites you most about this opportunity?
Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page)
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Account Manager, Commercial (German Speaking) London, England employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Commercial (German Speaking) London, England
✨Tip Number 1
Familiarise yourself with Intercom's products, especially the AI Customer Service Suite. Understanding how Fin works and its benefits will help you articulate solutions effectively during conversations.
✨Tip Number 2
Network with current or former employees of Intercom on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Account Manager role.
✨Tip Number 3
Prepare for potential role-play scenarios where you might need to demonstrate your sales skills. Practising how to handle objections and present solutions can set you apart from other candidates.
✨Tip Number 4
Showcase your fluency in German by preparing to discuss your experiences in both English and German during interviews. This will highlight your language skills and ability to connect with a diverse clientele.
We think you need these skills to ace Account Manager, Commercial (German Speaking) London, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B sales and SaaS. Emphasise your fluency in both English and German, as well as any specific achievements that demonstrate your ability to drive growth and manage client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Intercom's core values and provide examples of how you've successfully managed accounts or driven sales in previous roles.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as your ability to conduct demos, create presentations, and forecast sales. Use specific examples to illustrate how you've applied these skills in past positions.
Prepare for Questions: Anticipate questions related to your experience with customer service and account management. Be ready to discuss how you would approach driving net growth and managing renewals for your book of business at Intercom.
How to prepare for a job interview at Intercom
✨Showcase Your B2B Experience
Make sure to highlight your previous experience in B2B sales during the interview. Discuss specific examples where you successfully closed deals or expanded accounts, as this will demonstrate your capability to drive net growth within your book of business.
✨Demonstrate Language Proficiency
Since the role requires fluency in both English and German, be prepared to switch between the two languages during the interview. This will not only showcase your language skills but also your comfort level in communicating with diverse clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer pain points. Prepare scenarios where you identified a customer's issue and successfully articulated a solution, as this aligns with the company's focus on providing incredible customer experiences.
✨Familiarise Yourself with Intercom's Products
Research Intercom's AI Customer Service solutions, especially the Fin AI agent and the Customer Service Suite. Being knowledgeable about their products will allow you to engage in meaningful discussions and show your enthusiasm for the role and the company.
