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- Tasks: Join us as a Customer Services Advisor, handling calls and emails to enhance customer satisfaction.
- Company: Leader Online is a leading UK ecommerce retailer focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, 22 days holiday, staff discounts, and a subsidised gym membership.
- Why this job: Be part of a fun, fast-paced team that values customer loyalty and personal growth.
- Qualifications: Previous customer service experience is essential; be friendly, organised, and tech-savvy.
- Other info: This is a full-time, permanent role based in Hartlepool with great career development opportunities.
The predicted salary is between 23400 - 28600 £ per year.
1 day ago Be among the first 25 applicants
Location: Hartlepool, UK
Salary: £26,000 per year
Job Type: Full-time, Permanent
Leader Online is seeking a passionate, dedicated Customer Services Advisor to join our growing team. As the face and voice of our company, you will deliver exceptional service to boost customer satisfaction and loyalty. In this role, you will consistently demonstrate and role-model our Company Values of
Location: Hartlepool, UK
Salary: £26,000 per year
Job Type: Full-time, Permanent
Leader Online is seeking a passionate, dedicated Customer Services Advisor to join our growing team. As the face and voice of our company, you will deliver exceptional service to boost customer satisfaction and loyalty. In this role, you will consistently demonstrate and role-model our Company Values of Customer-Centricity, Teamwork, Care and Respect, and Integrity, ensuring every interaction reflects our promise of a fast, reliable, and outstanding customer experience.
Requirements
Key Responsibilities:
- Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries
- Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
- Log all interactions in our CRM, ensuring issues are tracked through resolution
- Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
- Identify process improvements to optimise customer experience
- Meet response time, resolution and customer satisfaction targets
Essential Qualifications & Experience:
- Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
- Friendly and patient with outstanding communication and troubleshooting abilities
- Organised and detail-oriented with strong multi-tasking capabilities
- Self-motivated with the confidence to work independently
- Passionate about providing best-in-class customer experience
- Tech-savvy with ability to learn new platforms/systems
What We Offer:
- Competitive pay and benefits
- Growth opportunities and career development
- Fun, fast-paced team environment
- Chance to drive customer loyalty in a leading UK ecommerce retailer
Benefits
- 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
- Length of Service holiday awards: 1 extra day for every 3 years service;
- Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
- Salary sacrifice Cycle-to-work scheme;
- Staff discounts on the Leader product range;
- Subsidised gym membership;
- Employee Assistance Programme, Access to Wellbeing Advice & Counselling
- Employee Referral Bonus
- £12.50 per hour/£26,000 per year
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Customer Services Advisor - Full Time employer: Leader Online
Contact Detail:
Leader Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Full Time
✨Tip Number 1
Familiarise yourself with Leader Online's Company Values: Customer-Centricity, Teamwork, Care and Respect, and Integrity. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service experience that showcase your problem-solving skills and ability to handle high volumes of inquiries. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Tip Number 3
Research common customer service scenarios in e-commerce settings. Being able to articulate how you would handle various situations, such as complaints or upselling, will show your readiness for the role.
✨Tip Number 4
Network with current or former employees of Leader Online on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Services Advisor - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles, especially in ecommerce or direct-to-consumer settings. Use specific examples to demonstrate your communication skills and ability to handle customer inquiries effectively.
Reflect Company Values: Leader Online values customer-centricity, teamwork, care, respect, and integrity. Make sure to incorporate these values into your application by providing examples of how you embody them in your work.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Leader Online
✨Showcase Your Customer-Centricity
During the interview, emphasise your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond to help customers in previous roles, demonstrating that you truly understand the importance of a customer-centric approach.
✨Demonstrate Teamwork Skills
Since this role values teamwork, be prepared to discuss how you've collaborated with colleagues in the past. Highlight instances where you worked together to solve problems or improve processes, showing that you can contribute positively to the team environment.
✨Prepare for Common Scenarios
Anticipate questions about handling difficult customers or resolving complaints. Think of a few scenarios where you successfully managed such situations, focusing on your communication and troubleshooting skills. This will show that you're ready to tackle challenges head-on.
✨Familiarise Yourself with the Company Values
Research Leader Online's company values and be ready to discuss how they resonate with you. Prepare to explain how you embody these values in your work, particularly in terms of care, respect, and integrity, as this will demonstrate your alignment with their culture.
