Data & AI Practitioner

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Posting Date: 14 Jul 2025

Function: Data & AI

Unit: Networks

Location:

1 Braham Street, London, United Kingdom

All locations: Ipswich or London

Working Style: 3 days a week in office, 2 days from anywhere

We are renowned for designing and running the best operational teams in the industry. We support some of the biggest brands in the UK across both mobile and fixed networks and we invest heavily in our people and technology to make sure our customers get the best experience.

Its in our culture to evolve and become better. With the emergence of AI we are keen to embrace the technology and understand the art of the possible.

We are hiring a Data & AI practitioner responsible for designing and implementing a Data Strategy that will underpin our AI & Automation strategy in Network Operations.

Data & AI sits at the heart of our transformation journey within the Network Operations team. By focusing on Data & AI, this role will be pivotal in driving our shift towards the next generation of operations teams. The work involves delivering sophisticated data and AI models in collaboration with our tooling teams to develop cutting edge automation. This will enhance the efficiency and reliability of our Network Operations and enable us to proactively address issues, optimise performance, and deliver superior service to our customers. Your contributions will be instrumental in creating a smarter, more responsive network that leverages the power of Data & AI to stay ahead in a rapidly evolving technological landscape. This will enhance customer experience, provide business value, and help us remain competitive.

As part of our transformation team, you will offer insights and expertise on Data & AI, ensuring alignment with business objectives. The team values are curiosity, transparency, and continuous improvement, which support strong stakeholder relationships.

This role offers opportunities to explore cutting edge technologies, develop skills, innovate, and advance your career.

What you’ll be doing

• Lead and be accountable for shaping and delivering our Data strategy that underpins our automation and AI strategy within Network Operations
• Working with Network Operations Transformation team to develop and support our Data & AI workstream to implement AI driven network automation
• Provide expertise and guidance to tooling team in planning Data and AI projects from concept to implementation
• Acting as a transformation partner for initiatives involving data automation, AI/ML applications, and advanced analytics capabilities.
• Collaborate with cross-functional teams to ensure Data & AI solutions align with business needs and quality standards.
• Lead the continual improvement of our Data & AI solutions, i.e. process improvements / operational monitoring / automation opportunities / security
• Provide Data & AI leadership to our development and support team, contribute to upkeep of our strategic data platform architecture, the data engineering community and associated standards
• Generates business insights based on big data, identification of impactful recommendations, and communication of findings to key stakeholders across the BT group.
• Continuously develops and shares knowledge on emerging trends and changes in data science & AI.

What you\’ll bring

Mandatory:

• Experience with data analysis and engineering practice
• Solid understanding of data structures and these being used in data led decision making
• Strong understanding of data platforms, architecture, and tooling at a high level (you don’t need to be a data engineer, but someone who can partner credibly with them).
• Ability to pivot and react to new technologies and demands
• Understanding of build and maintain processes for scalable, maintainable data pipelines
• Clear communicator with the ability to present insights to technical and non-technical audience
• Providing technical expertise and consultancy on both technical issues and approach, to overall design, on a number of projects concurrently – responsible for guiding technical decisions for a wide range of projects outside of areas of personal involvement on a day to day basis.

Nice to have (not essential):

• Worked in a large and complex organisation to resolve business problems.
• Experience in network operations & service repair processes, tools & systems.
• Aware of LLM platforms (AWS Bedrock, OpenAI, Hugging Face), prompt engineering, distributed data systems (Kafka, Apache Pulsar), columnar databases (ClickHouse, Druid), and ETL/ELT tools.
• Expertise in how data is stored, extracted, correlated and visualised. An understating of how AI and automation can utilise the data layer. Understand what is required across the whole project life cycle to make data and AI projects successful
• Enthusiastic about learning and applying new technologies (growth mindset).
• Ability to build new solutions and support our data solutions/products.
• Knowledge or experience in coding skills relevant to data manipulation, e.g. PL/SQL, Python, R.
• Be Agile.

What\’s in it for you

• 10% on target bonus
• Life Assurance Cover
• Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\’re excited about this role but your past experience doesn\’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.

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