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- Tasks: Join our team as a Network Support Engineer, troubleshooting and resolving technical faults.
- Company: 83zero is a leading tech recruitment specialist focused on IT services and consulting.
- Benefits: Enjoy a competitive salary, shift allowance, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, working with cutting-edge technologies and making a real impact.
- Qualifications: CCNA R&S or JNCIS-ENT level understanding of networking is essential; strong communication skills required.
- Other info: Flexible shifts and a supportive environment for continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
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This range is provided by 83zero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from 83zero
Tech & Data Recruitment Specialist – Your Go-To for All Things IT!
2nd Line NOC Engineer
2nd Line NOC Engineer
Location: London
Type: Permanent
Shifts: 24/7 – 2 Days (7am–7pm), 2 Nights (7pm–7am), 4 Days Off
Salary: £45,000 + 10% Shift Allowance + Benefits
About the Role
We’re looking for a Network Support Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries.
Key Responsibilities
- Troubleshoot and resolve customer technical faults across a wide range of network technologies
- Manage support tickets, incidents, and change requests efficiently and professionally
- Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
- Work closely with 3rd line engineers and internal teams for escalations
- Assist the delivery team in configuring and implementing new customer projects
- Maintain consistent and professional communication with customers
Technical Environment
You’ll be working within a broad and modern technical stack, including:
Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
Wireless: Cisco, Meraki, Aruba
SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K
Skills & Experience Required
- Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level
- Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
- Excellent communication skills – both written and verbal
- Strong customer service focus with a proactive and professional attitude
- Ability to work independently and collaboratively within a shift-based team
- Willingness to take ownership and continuously develop technical skills
Desirable (Nice to Have)
- CCNA, CCNP and/or JNCIS certifications
- Experience with Unix/Linux systems and scripting (Python, Bash)
- Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls
- Familiarity with Alcatel SR & ESS
- Comfortable using network analysis tools like Wireshark
Apply Now:
Ready to elevate your networking career? Click \”Apply\” to submit your CV to Aaron.Perdesi@83zero.com and take the next step in joining a company that invests in your growth and success.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Network Support Engineer employer: 83zero
Contact Detail:
83zero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Meraki, and Juniper. Having hands-on experience or even just a solid understanding of these systems can set you apart during discussions.
✨Tip Number 2
Brush up on your knowledge of Layer 2 and Layer 3 protocols, as these are crucial for the role. Being able to discuss these protocols confidently will demonstrate your technical expertise and readiness for the position.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully troubleshot network issues. This will help you illustrate your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Network Support Engineer role. Emphasise your understanding of networking protocols and any certifications like CCNA or JNCIS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for networking and your problem-solving abilities. Mention specific technologies you’ve worked with, such as Cisco or Juniper, to demonstrate your expertise.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical information to customers or team members in the past.
Highlight Customer Service Experience: Detail any previous roles where you provided customer support, especially in a technical capacity. This will show your proactive attitude and ability to handle customer issues professionally.
How to prepare for a job interview at 83zero
✨Brush Up on Networking Fundamentals
Make sure you have a solid understanding of networking concepts, especially Layer 2 and Layer 3 protocols. Be prepared to discuss your knowledge of STP, BGP, OSPF, and other relevant technologies during the interview.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've successfully resolved technical faults in the past. Highlight your problem-solving approach and any tools you used, such as network analysis tools like Wireshark.
✨Demonstrate Strong Communication Abilities
Since this role involves maintaining professional communication with customers, practice articulating your thoughts clearly. You might be asked to explain complex technical issues in simple terms, so be ready for that.
✨Emphasise Team Collaboration
This position requires working closely with 3rd line engineers and internal teams. Be prepared to discuss your experience in collaborative environments and how you handle escalations or support tickets effectively.
