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For Companies At a Glance
- Tasks: Provide top-notch customer care, resolving queries and maintaining relationships with customers and contractors.
- Company: Join a leading new build housing developer in the South Midlands, known for quality and innovation.
- Benefits: Enjoy potential for permanent employment, flexible working options, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and contributing to a positive company culture.
- Qualifications: Experience in customer service is essential; empathy and professionalism are key traits we seek.
- Other info: This role offers ongoing temporary work with the chance to transition into a permanent position.
The predicted salary is between 24000 - 36000 £ per year.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in the South Midlands, on a permanent basis.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
– Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
– Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
– Maintain regular communications/updates with the customers
– Always follow the principles set out in the Customer Journey program
– Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
– All defect repairs to be logged accurately
– Maintain accurate and concise records of all repairs, solutions and notes/comments
– Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director\’s meetings as required
– Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
– General administration duties for the Head of Customer Care
– Ensure the Customer Journey protocols are achieved, in the time frame allocate
– Comply with our GDPR policy
– Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
– Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Leeds.
This is a Temporary role, ongoing, with potential to go permanent.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.
Duties
– Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries.
– Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
– Maintain regular communications/updates with the customers
– Always follow the principles set out in the Customer Journey program
– Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
– All defect repairs to be logged accurately
– Maintain accurate and concise records of all repairs, solutions and notes/comments
– Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director\’s meetings as required
– Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
– General administration duties for the Head of Customer Care
– Ensure the Customer Journey protocols are achieved, in the time frame allocate
– Comply with our GDPR policy
– Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
– Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. </p
Customer Care Coordinator employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the principles of the Customer Journey program mentioned in the job description. Understanding these principles will help you demonstrate your alignment with the company's values during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your experience in handling customer complaints and queries. Think of specific examples where you've successfully resolved issues, as this will showcase your ability to provide effective customer care.
✨Tip Number 3
Research the company and its recent projects. Being knowledgeable about their developments will not only impress your interviewers but also allow you to tailor your responses to show how you can contribute to their success.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Since the role involves liaising with various stakeholders, being able to convey information clearly and empathetically is crucial.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and administration. Emphasise any previous roles where you liaised with customers or managed queries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the Customer Journey principles mentioned in the job description. Explain how your skills align with the responsibilities of the role.
Showcase Communication Skills: In your application, provide examples of how you've handled customer complaints or queries in the past. Highlight your ability to communicate empathetically and professionally.
Follow Application Instructions: Ensure you attach your current CV and any other required documents as specified in the job listing. Double-check for any specific instructions regarding the application process.
How to prepare for a job interview at TSR Recruitment Limited
✨Understand the Customer Journey
Familiarise yourself with the principles of the Customer Journey program. Be prepared to discuss how you would ensure a seamless experience for customers, especially when handling complaints or queries.
✨Show Empathy and Professionalism
During the interview, demonstrate your ability to handle customer interactions empathetically and professionally. Share examples from your past experiences where you resolved issues positively and maintained strong relationships.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to explain how you maintain regular updates with customers and collaborate with contractors and management teams. Use specific examples to illustrate your communication style.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Customer Care Coordinator and how you would address them, particularly regarding maintenance and repairs.
