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For Companies At a Glance
- Tasks: Lead a team to enhance client relationships and drive CRM strategies in-store.
- Company: Join the iconic Louis Vuitton, a leader in luxury fashion and retail.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a prestigious brand.
- Why this job: Be part of a dynamic team focused on client experience and luxury retail excellence.
- Qualifications: Mid-senior level experience in retail management or CRM is essential.
- Other info: Located in London, this role offers a chance to shape client engagement strategies.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Team Manager – CRM role at Louis Vuitton
Join to apply for the Team Manager – CRM role at Louis Vuitton
Job responsibilities
As the Team Manager in CRM you will manage your teams and drive the CRM strategy in store, creating a client centric mindset with the team. You will elevate relationships with our top clients by leveraging different tools and with a focus on the Client Experience, and implement transversal strategies to recruit new, and develop existing, clientele.
Profile
Essential Duties & Responsibilities
SET UP THE FOUNDATION FOR CRM EXCELLENCE IN YOUR STORE
- Embed a culture of CRM excellence in-store, driving and monitor the accurate capture of data
- Train and support the teams with their CRM skills, following up as appropriate to instill behaviours
- Animate the CRM tool (ICON) with relevant functionalities and content
- In collaboration with the wider Client Development Manager, build a community of clienteling experts within your store
- Elaborate action plan based on the Maison’s priorities in collaboration with the Head Office Clienteling Team and Senior Leadership Team within the store
- Implement robust contact strategy to reengage with clients depending on their profiles/segments
DEVELOP CLIENT INSIGHTS THROUGH DEPTH OF ANALYTICS
- Share KPI reports with relevant Manager/team members
- Track store’s performance
- Analyse clientele dynamics and identify opportunity for development
- Seize opportunities to further develop our approach to CRM, reviewing competitors to maintain best practice field
- Collectively play an active role in strengthening the proximity with out clients and contributing towards Clienteling projects as required
MANAGE CLIENT FACING DIRECT COMMUNICATIONS
- Plan and supervise the sending of e-mailing, mailing or any other communication tools directed to clients
- Provide Client Advisors with guidelines and templates to engage with our clients
- Roll-out bespoke trainings, aimed at upskilling and maximizing impact of outreaches to clients, ensuring communications are tailored and capture the Maison’s tone of voice
CREATE & DRIVE A CLIENT CENTRIC MINDSET
- Create a client centric mindset at the store level, making it an integral part of the Client Advisor & management roles
- Spend time on the shop floor inserting yourself into the selling ceremony when necessary, and actively coaching the team to embed a client centric mindset and leverage business opportunities
- Provide analysis and feedback on clientele and product line performances, to be able to develop and implement action plans to deliver results in collaboration with the categary Team Managers and Senior leadership in store.
- Work closely with Client Development and Events team to develop outreach campaigns, events & animations to recruit new clients engage existing clients
- Be fully aware of the communication/global marketing and events calendar and strategies developed to ensure that the sales team is properly informed of all relevant activity
- Monitor and be accountable for clienteling KPIs related to the store, propose specific actions plans to improve performance and establish the store and the Region as ‘best in class’
The Client Experience & Hosting
- Oversee store’s animations/events, closely monitor ROI, set realistic and ambitious objectives
- Be fully responsible for the client entertainment budget, be proactive in proposing alternatives and cost saving solutions for it
- Manage Client Gifts: order through HO, allocate them and monitor
- Ensure daily operations and functions are carried out in line with company policies and procedures
- Ensure Louis Vuitton standards are applied and maintained at all times across the division in the presentation/merchandising, client experience and back office activities
Reference LVM25794
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail
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Team Manager - CRM employer: LOUIS VUITTON
Contact Detail:
LOUIS VUITTON Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - CRM
✨Tip Number 1
Familiarise yourself with Louis Vuitton's CRM tools and strategies. Understanding how they leverage data to enhance client relationships will give you a significant edge during interviews.
✨Tip Number 2
Showcase your experience in managing teams and driving client-centric initiatives. Be prepared to discuss specific examples where you've successfully implemented CRM strategies in previous roles.
✨Tip Number 3
Network with current or former employees of Louis Vuitton, especially those in CRM roles. They can provide valuable insights into the company culture and expectations for the Team Manager position.
✨Tip Number 4
Stay updated on luxury retail trends and CRM best practices. Being knowledgeable about the latest developments in client engagement will demonstrate your commitment to excellence in this role.
We think you need these skills to ace Team Manager - CRM
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Team Manager - CRM position. Highlight your experience in managing teams and driving CRM strategies in your application.
Tailor Your CV: Customise your CV to reflect your relevant skills and experiences that align with the job description. Emphasise your ability to create a client-centric mindset and your experience with CRM tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury retail and your understanding of client relationship management. Use specific examples from your past roles to demonstrate how you can contribute to Louis Vuitton's CRM excellence.
Showcase Analytical Skills: Since the role involves analysing clientele dynamics and tracking performance, be sure to mention any relevant analytical skills or experiences. Provide examples of how you've used data to drive decisions in previous positions.
How to prepare for a job interview at LOUIS VUITTON
✨Understand the CRM Landscape
Before your interview, make sure you have a solid understanding of CRM strategies and tools, especially those relevant to luxury retail. Familiarise yourself with Louis Vuitton's approach to client relationships and be ready to discuss how you can enhance their CRM excellence.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led a team, trained staff, or implemented new strategies that improved performance. Highlight your ability to create a client-centric culture.
✨Prepare for Data-Driven Discussions
Since the role involves analysing KPIs and client dynamics, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've tracked performance and developed action plans based on analytics to improve client engagement.
✨Emphasise Client Experience
Louis Vuitton places a high value on client experience. Be ready to share your thoughts on what makes a great client experience and how you would implement strategies to enhance it in-store. Discuss any relevant campaigns or events you've managed that focused on client engagement.
