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- Tasks: Drive success for Enterprise customers, ensuring they maximise our platform's value.
- Company: Join SafetyCulture, a leading SaaS company empowering frontline workers globally.
- Benefits: Enjoy flexible working, professional development, and awesome perks like free meals and wellbeing initiatives.
- Why this job: Be part of a groundbreaking team that values customer success and innovation.
- Qualifications: 10+ years experience, fluent in German and English, with a background in Enterprise customer management.
- Other info: We prioritise inclusion and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Why join us?
We’re a global tech company, just not the kind you’re picturing.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving – factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign‑off. No corporate theatre. Just smart, experienced people solving real problems fast.
The scale is big. But the ownership’s personal. Every full‑time team member gets equity – real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size – fuelled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team!
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
About you:
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise‑level organisation
- Professional fluency in German and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer‑facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast‑paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
How you will spend your time:
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry‑specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry‑specific playbooks, collateral, and case studies
At SafetyCulture, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You’ll also receive other perks such as:
- In‑house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global off‑site
- Table tennis, board games, gym sessions, book club, and pet‑friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out, hit that apply button if this job resonates with you.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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Senior Customer Success Manager (German Speaking) employer: SafetyCulture
Contact Detail:
SafetyCulture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (German Speaking)
✨Tip Number 1
Familiarise yourself with SafetyCulture's mission and values. Understanding how they empower front line workers will help you articulate how your experience aligns with their goals during interviews.
✨Tip Number 2
Leverage your network to connect with current or former employees at SafetyCulture. They can provide valuable insights into the company culture and expectations for the Senior Customer Success Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage Enterprise customers, particularly in the Manufacturing, Transport, or Logistics sectors. Tailoring your stories to reflect the challenges and successes relevant to these industries will make a strong impression.
✨Tip Number 4
Showcase your fluency in German and English by practicing your communication skills. Being able to effectively present ideas and solutions in both languages will be crucial in this role, so consider mock interviews or presentations to refine your delivery.
We think you need these skills to ace Senior Customer Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly with Enterprise customers in the Manufacturing, Transport, or Logistics industries. Use specific examples to demonstrate your ability to build executive relationships and drive business value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for empowering front line workers and how your skills align with SafetyCulture's mission. Mention your fluency in German and English, and provide examples of how you've successfully managed customer relationships in previous roles.
Showcase Your Industry Knowledge: Highlight your understanding of the challenges faced by customers in the Manufacturing, Transport, and Logistics sectors. Discuss how you have leveraged data to inform strategies and drive customer success in these industries.
Prepare for the Interview: If selected for an interview, be ready to discuss specific scenarios where you've driven customer success and retention. Prepare to articulate how you would advocate for customers internally and influence product development based on their feedback.
How to prepare for a job interview at SafetyCulture
✨Showcase Your Customer-Centric Approach
SafetyCulture places a strong emphasis on customer success. Be prepared to discuss specific examples of how you've helped customers achieve their goals and overcome challenges in previous roles.
✨Demonstrate Industry Knowledge
With a focus on Manufacturing, Transport, and Logistics, it's crucial to showcase your understanding of these industries. Prepare to discuss trends, challenges, and how your experience aligns with the needs of Enterprise customers in these sectors.
✨Highlight Your Communication Skills
As a Senior Customer Success Manager, you'll need to communicate effectively at all levels. Practice articulating complex ideas clearly and concisely, and be ready to demonstrate your persuasion and presentation skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer relationships. Think of scenarios where you've successfully retained customers or identified growth opportunities, and be ready to share those stories.
