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- Tasks: Lead a dynamic team of receptionists, ensuring top-notch visitor experiences and smooth operations.
- Company: Join Portico, a vibrant company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy excellent holiday allowance, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be a key player in creating a culture of excellence and delivering world-class customer service.
- Qualifications: Strong communication skills, attention to detail, and experience managing teams in a corporate setting.
- Other info: Full-time role with flexible hours; perfect for those looking to grow in hospitality.
The predicted salary is between 32000 - 48000 £ per year.
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Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for a Reception Team Leader to join our team based within a firm in the City of London.
The role of the Reception Team Leader is to effectively oversee and provide direction to our excellent team of receptionists, as they manage the visitor and staff arrival journey, meet & greet, onsite events, meeting room management and set up.
The role is hands on, with the Reception Team Leader being involved in all aspects of the reception operation. Therefore, it is essential to have an open minded, adaptable and flexible approach, in an ever changing and evolving business.
You will be the first point of contact for all team members. Not only will this require excellent coaching skills. You will also emanate Portico’s strong motivation to create and cultivate a culture of excellence, resulting in the delivery of world class customer service!
The Reception Team Leader will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent the firm as a proud ambassador.
Hours: 40 Hours per week – between 7:00 and 19:00
Salary: £40,000 per annum.
Qualifications
The successful candidate will have excellent communication skills via all mediums, great attention to detail, and will be organised with the ability to multitask.
Both supervisory and corporate reception experience is essential. And experience of managing a team of 5 plus individuals (ideally in a corporate environment)
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Hospitality
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Guest Services Team Leader employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Leader
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your supervisory experience in previous roles. Be prepared to share specific examples of how you've successfully managed teams and improved customer service in a corporate environment.
✨Tip Number 3
Demonstrate your adaptability and flexibility by discussing situations where you've successfully navigated change. This is crucial for the hands-on nature of the Reception Team Leader role.
✨Tip Number 4
Prepare to showcase your communication skills. Since you'll be the first point of contact, practice articulating how you would build relationships with clients and staff to create a welcoming atmosphere.
We think you need these skills to ace Guest Services Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Guest Services Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your supervisory and corporate reception experience. Use bullet points to detail your achievements and skills, particularly those related to customer service and team management.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Portico. Highlight your ability to lead a team and provide excellent customer service, and give specific examples of how you've done this in the past.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Guest Services Team Leader role.
How to prepare for a job interview at Portico
✨Show Your Leadership Skills
As a Reception Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching skills and how you foster a positive work environment.
✨Emphasise Your Customer Service Experience
Portico values world-class customer service, so be ready to discuss your previous experiences in delivering exceptional service. Share specific instances where you went above and beyond for customers or resolved challenging situations effectively.
✨Be Adaptable and Open-Minded
The role requires flexibility in a dynamic environment. Highlight your ability to adapt to changing circumstances and how you've successfully navigated challenges in previous roles. This will show that you're ready for the fast-paced nature of the job.
✨Build Rapport with Interviewers
Since you'll be the first point of contact for many, it's crucial to build relationships. During the interview, engage with your interviewers, maintain eye contact, and show genuine interest in their questions. This will reflect your ability to connect with others in the workplace.
