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- Tasks: Greet visitors, maintain reception areas, and manage parking with a focus on exceptional service.
- Company: Join Bidvest Noonan, a leader in providing top-notch security services.
- Benefits: Enjoy paid holidays, a pension plan, ongoing training, and access to exclusive employee benefits.
- Why this job: Be the face of a prestigious building while developing your skills in a dynamic environment.
- Qualifications: Must have SIA license, previous experience, and excellent communication skills.
- Other info: Full uniform provided and opportunities for career progression.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity has arisen within Bidvest Noonan for a Concierge Security Officer, who will work at our client’s prestigious premises.
This role is pivotal to the success of the building operation as this person will act as the front of house for the management team.
The successful applicant will have experience of working in a reception environment and be well practiced in dealing with clients both over the telephone and in face-to-face situations.
We require officers to be SIA licenced – Door Supervision and CCTV badge
Duties of a Concierge Security Officer
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To meet and greet all visitors promptly, using the correct protocols to ensure that each visitor feels special and cared for
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Ensure that an exceptional level of service is always maintained in reception areas and meeting suites, including contacting the meeting hosts
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Build and maintain a current, working knowledge of all policies, procedures, systems, and developments, as well as general information, to be able to provide staff and visitors with information as required
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Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken
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To maintain close working relationships with the relevant Building Management team and to coordinate efforts
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To control car parking and ensure visitors use allocated correct parking bays
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A valid SIA and CCTV
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First Aid certificate
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Previous experience in a similar role
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Have knowledge of Assignment Instructions (AI’s)
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Excellent written and verbal communication skills
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Customer/Client focused
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Must be able to work under pressure
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Basic computer literacy required
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Full uniform supplied
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Paid holidays
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Pension plan
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On-going training
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Progression opportunities
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WRKIT Employee Benefits Platform which give you access to savings
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HSF – a health cash plan and personal accident benefit with added services
Security Officer - Concierge - Manchester, M50 employer: Robinson Services
Contact Detail:
Robinson Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer - Concierge - Manchester, M50
✨Tip Number 1
Familiarize yourself with the specific protocols and customer service standards expected in a concierge role. This will help you demonstrate your understanding of the position during any interviews or discussions.
✨Tip Number 2
Highlight your experience in reception environments by preparing examples of how you've successfully managed client interactions, both in person and over the phone. This will showcase your relevant skills effectively.
✨Tip Number 3
Make sure to emphasize your SIA licensing and any additional certifications, such as First Aid. This shows that you are qualified and ready to take on the responsibilities of the role.
✨Tip Number 4
Research the company and its values to align your approach with their expectations. Being knowledgeable about Bidvest Noonan will help you stand out as a candidate who is genuinely interested in the position.
We think you need these skills to ace Security Officer - Concierge - Manchester, M50
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception environments and customer service. Emphasize any previous roles where you acted as a first point of contact for clients.
Highlight SIA Licensing: Clearly state your SIA Door Supervision and CCTV licensing in your application. This is a crucial requirement for the role, so make it prominent.
Showcase Communication Skills: In your cover letter, provide examples of how you've effectively communicated with clients both over the phone and in person. This will demonstrate your suitability for the role.
Demonstrate Customer Focus: Include specific instances where you went above and beyond to ensure customer satisfaction. This aligns with the job's emphasis on providing exceptional service.
How to prepare for a job interview at Robinson Services
✨Showcase Your Customer Service Skills
As a Concierge Security Officer, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled client interactions, both in person and over the phone. Highlight how you made visitors feel welcomed and valued.
✨Demonstrate Knowledge of Security Protocols
Familiarize yourself with the specific security protocols relevant to the role. Be ready to discuss your understanding of SIA licensing, CCTV operations, and Assignment Instructions (AI's). This will show that you are prepared and knowledgeable about the responsibilities of the position.
✨Practice Professional Communication
Excellent verbal and written communication skills are essential for this role. During the interview, practice clear and concise communication. You might be asked to role-play scenarios, so be prepared to demonstrate how you would handle various situations professionally.
✨Prepare for Pressure Situations
The job requires working under pressure, especially in a busy reception environment. Think of examples where you successfully managed stressful situations or multitasked effectively. Share these stories to illustrate your ability to maintain composure and efficiency when faced with challenges.
