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- Tasks: Lead and inspire welcome teams across multiple cities, ensuring top-notch guest services.
- Company: Join Portico, a diverse company that values hard work, fun, and personal growth.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team that prioritises innovation and employee development.
- Qualifications: Must have senior management experience in corporate or five-star hospitality settings.
- Other info: This role requires travel across various locations; based in Manchester.
The predicted salary is between 36000 - 54000 £ per year.
Regional Guest Services Manager
3 days ago Be among the first 25 applicants
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for a Regional Corporate Guest Services Manager to oversee our brand-new welcome teams based with an accounting and consulting firm.
Reporting into the Guest Services Manager for the south, The Successful Regional Manager for the north will oversee our Welcome Teams and provide strategic welcome assistance to our location Managers, ensuring that we deliver five-star service across our Glasgow, Edinburgh, Birmingham, Leicester, Manchester, Liverpool, Sheffield and Leeds based teams.
Hours: 40 hours per week, as required
Salary: £45,000
Location: The successful candidate for this position can be based out of Manchester. However, travel to all locations will be necessary.
Qualifications
The Regional Manager will be an experienced Senior Manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to assist and develop our people.
Alongside their HR and management experience, the Regional Manager will need to demonstrate excellent time management skills to find the perfect balance between their management duties and operational duties.
Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account is always market leading!
Excellent people and communication skills will also be essential to the successful candidate, as they will need to create and maintain excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Hospitality
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Regional Guest Services Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Guest Services Manager
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Portico, especially those in guest services or management roles. They can provide valuable insights into the company’s expectations and culture, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in managing large teams within a corporate or hospitality environment. Be ready to share specific examples of how you've motivated and developed your team in previous roles.
✨Tip Number 4
Showcase your innovative ideas for improving guest services. Think about processes you've implemented in the past that enhanced service delivery, as this aligns with the role's focus on maintaining market-leading standards.
We think you need these skills to ace Regional Guest Services Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and fun in the workplace.
Tailor Your CV: Make sure your CV reflects your experience in managing large teams within a corporate or five-star hospitality environment. Use specific examples that demonstrate your leadership skills and ability to inspire others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest services and your innovative ideas for improving service effectiveness. Mention your excellent people and communication skills, and how you can build strong relationships with stakeholders.
Highlight Relevant Experience: When detailing your work history, focus on roles where you demonstrated time management skills and operational duties. Provide examples of how you've successfully implemented processes that improved service delivery.
How to prepare for a job interview at Portico
✨Showcase Your Leadership Skills
As a Regional Guest Services Manager, you'll be overseeing multiple teams. Be prepared to discuss your previous leadership experiences and how you've motivated and developed your team members in a corporate or hospitality setting.
✨Demonstrate Excellent Communication
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've built relationships with stakeholders in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and innovative thinking. Think of specific situations where you improved processes or handled challenges effectively, and be ready to share these stories.
✨Research the Company Culture
Portico values a fun and engaging work environment. Familiarise yourself with their culture and values, and be ready to explain how your personal values align with theirs during the interview.
