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- Tasks: Manage systems and processes to enhance customer experience in a global SaaS company.
- Company: Join Supermetrics, a leader in data integration technology, helping businesses optimise their marketing data.
- Benefits: Enjoy remote work options, an attractive salary, health benefits, and a personal learning budget.
- Why this job: Shape the future of Customer Success while working in a diverse and inclusive team culture.
- Qualifications: 3+ years in CS operations or Revenue Operations with strong knowledge of SaaS tools.
- Other info: Flexible working locations include Helsinki, Dublin, Poland, or the UK.
The predicted salary is between 36000 - 60000 £ per year.
Want to shape how Customer Success scales in a global SaaS company? This is your opportunity to manage tooling, processes, and systems strategy that directly influences customer experience and retention.
We’re looking for a Senior Customer Success Operations (Revenue Technology) to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from Poland or the UK.
In this role, you will…
- Be the specialist in systems and processes supporting our Customer Success function
- Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
Your day-to-day work and responsibilities include…
- Own and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI. Oversee roadmap development, system ownership, and annual budgeting to ensure tools are optimized for scale and business impact.
- Ensure data integrity and consistency across CS systems in close collaboration with the Salesforce team. Maintain accurate CSM book structures and Customer for Life (C4L) models, including execution, assignment, and headcount alignment.
- Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs.
- Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems.
- Manage and continuously improve key business processes, ensuring operational efficiency and scalability. Roll out new UI features and facilitate their smooth adoption across the CS team.
- Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization. Identify and communicate business needs and system requirements to the RevTech lead.
- Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency.
This position is for you if you have…
- 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment
- Proficient understanding of Customer Success tools and processes
- Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
- Skilled in managing system ownership, tech stack strategy, or tooling optimization
- Effective communication and stakeholder management skills across technical and non-technical audiences
- A structured, motivated, and detail-oriented approach to problem-solving
- The ability to balance technical depth with business acumen
Benefits we offer…
- An attractive salary package that includes equity options
- Great work equipment, and home office allowance for those working in our fully remote locations
- Health care benefits and leisure time insurance
- An annual 1000 euros of personal learning budget
- Sports and well-being allowance
Benefits may vary depending on location.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
#LI-Remote / #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at talentacquisition@supermetrics.com All requests for accommodation will be kept confidential.
Join us on our mission to make data a marketing superpower
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we\’ve grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.
We\’re a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We\’re hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt… Read the rest of our growth story at supermetrics.com/about.
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Senior Customer Success Operations Specialist employer: The Hub/Danske Bank
Contact Detail:
The Hub/Danske Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Operations Specialist
✨Tip Number 1
Familiarise yourself with the specific Customer Success tools mentioned in the job description, such as Salesforce, Intercom, and Freshdesk. Having hands-on experience or even a solid understanding of these platforms will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your ability to optimise processes and improve data quality. Prepare examples from your previous roles where you successfully enhanced operational efficiency or implemented new technologies that had a measurable impact on customer success.
✨Tip Number 3
Highlight your communication skills, especially in bridging technical and non-technical audiences. Be ready to discuss how you've effectively managed stakeholder relationships and communicated complex ideas in a clear and concise manner.
✨Tip Number 4
Research our company culture and values, particularly around diversity and inclusion. Being able to articulate how your personal values align with ours can make a strong impression and demonstrate your fit within our team.
We think you need these skills to ace Senior Customer Success Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success operations, particularly in SaaS or B2B environments. Emphasise your proficiency with tools like Salesforce, Intercom, and Freshdesk, as well as any experience you have with process optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Customer Success and how your skills align with the role. Mention specific examples of how you've managed tooling and processes in previous roles, and how you can contribute to the company's goals.
Showcase Your Problem-Solving Skills: Highlight instances where you've successfully identified process gaps and implemented solutions. Use metrics to demonstrate the impact of your contributions, such as improvements in efficiency or customer satisfaction.
Prepare for Technical Questions: Be ready to discuss your technical knowledge of Customer Success tools and systems during the interview. Familiarise yourself with the latest trends in Revenue Operations and be prepared to share your insights on optimising tech stacks.
How to prepare for a job interview at The Hub/Danske Bank
✨Know Your Tools Inside Out
Familiarise yourself with the Customer Success tools mentioned in the job description, such as Salesforce, Intercom, and Freshdesk. Be prepared to discuss how you've used these tools in previous roles and how you can optimise them for better customer experience.
✨Demonstrate Data Integrity Skills
Highlight your experience in maintaining data quality and integrity across systems. Prepare examples of how you've ensured accurate data management in past positions, as this is crucial for the role.
✨Showcase Process Improvement Experience
Be ready to discuss specific instances where you've identified process gaps and implemented improvements. This will demonstrate your ability to enhance operational efficiency, which is a key responsibility in this position.
✨Communicate Effectively with Stakeholders
Since the role requires collaboration with both technical and non-technical teams, practice articulating complex ideas in simple terms. Prepare to share examples of how you've successfully managed stakeholder relationships in your previous roles.
