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- Tasks: Lead and deliver quantitative research projects using our innovative platform.
- Company: Focaldata is revolutionising research with AI, providing accurate insights for brands and non-profits.
- Benefits: Enjoy autonomy, a supportive team, and opportunities for professional growth.
- Why this job: Join a mission-driven team that values innovation and client success in a dynamic environment.
- Qualifications: 3 years of experience in quantitative market research and a passion for client service.
- Other info: Salary ranges from £40,000-£45,000; we welcome diverse applicants!
The predicted salary is between 34000 - 51000 £ per year.
We at Focaldata are on a mission to close the \”understanding gap\” between what organisations believe about people and reality. By leveraging AI, we provide deeper, more accurate insights at a fraction of the cost and time of traditional methods.
We have built an amazing team of research industry expert and great engineers to reimagine what is possible in research. We do impactful work with amazing organisations ranging from well-known brands to life-changing non-profits. Join us!
About the role
This is a role within the research team to lead on delivering surveys and research projects through our platform, working closely with clients who use the platform on their own to provide timely service.
This role sits within our research team of 15, leading on our self-serve offer. You will be responsible for driving forward this part of the business, working with other members of the team to support you in delivering these (RE, SRE, and RM), supported by our ADs and Head of Research. You will also be working with our engineering teams to raise and resolve any technical problems, and communicating with the growth team for new and existing business enquiries.
What you\’ll do
- Independently owning and delivering quantitative research projects for clients using our proprietary technology platform across a range of sectors and audiences (e.g., B2C, multi-market)
- Acting as the main point of contact for clients who use our platform self-serve e.g., script their own surveys and launch them independently
- Lead client calls and comms to strategically advise on new projects, survey design, and provide updates during projects
- Be ultra responsive to client needs and requests — maintain and exceptional level of client service
- Drive improvement and innovation for our self-serve offer through gathering feedback and validating or enhancing our processes and systems
- Own and expand client accounts
- The potential to line manage more junior members of the team
Who you are (skills and experience)
- This is a great role for someone who has a good understanding of quantitative market research, and is looking to get more ownership, autonomy, and client-facing opportunities. You will be a great fit if you:
- Have gained 3 years as a researcher in the quantitative (or mixed-methods) market research industry
- Can help clients see around corners by spotting pitfalls from poor sampling, survey design decisions, and then working with them on a pragmatic solution
- Have a track record delivering fast-paced quantitative research across a range of use cases, such as brand tracking, campaign or ad testing, and ad hoc studies
- Eager to learn about a new way of doing research combining proprietary tech with researchers who partner with clients like an extension of their team
- Experience cleaning raw data and ensuring exceptional quality standards
Nice to have:
- Experience using online panels for data collection
- Experience working with a product clients use without the support of a team
Who you are (mindset)
- This will be a great fit for you if you are curious, detail-oriented and goal-driven.
- You will get a lot of autonomy and trust to flex your critical thinking and deliver exceptional client service.
- Clients come first, and you’re committed to helping them succeed.
- You love to help clients see around corners and you’re motivated by their success. In addition, you are keen to learn new methods, technologies, domains, etc. We’re here to support you in all your learning efforts!
The expected salary for this role is between £40,000-£45,000.
Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation.
We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don\’t match 100% of every single requirement!
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Research Manager (Self-Serve) employer: Focaldata Ltd
Contact Detail:
Focaldata Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Research Manager (Self-Serve)
✨Tip Number 1
Familiarise yourself with Focaldata's proprietary technology platform. Understanding how it works will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare to discuss your experience in quantitative research in detail. Be ready to share specific examples of projects you've led, particularly those that involved client interactions and problem-solving.
✨Tip Number 3
Showcase your ability to drive improvement and innovation. Think of instances where you've gathered feedback or enhanced processes in previous roles, as this aligns well with the responsibilities of the position.
✨Tip Number 4
Highlight your client service skills. Prepare anecdotes that illustrate how you've gone above and beyond for clients, as this role places a strong emphasis on exceptional client service and responsiveness.
We think you need these skills to ace Research Manager (Self-Serve)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Research Manager position. Understand the key responsibilities and required skills, such as quantitative research experience and client management.
Tailor Your CV: Customise your CV to highlight relevant experience in quantitative market research. Emphasise any previous roles where you managed client relationships or delivered research projects independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with Focaldata's mission. Mention specific experiences that demonstrate your ability to drive improvement and innovation in research.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've identified and resolved issues in past research projects. Highlight your critical thinking abilities and how they can benefit Focaldata's self-serve platform.
How to prepare for a job interview at Focaldata Ltd
✨Understand the Role
Make sure you have a solid grasp of what the Research Manager role entails. Familiarise yourself with quantitative research methods and be prepared to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Client Management Skills
Since this role involves acting as the main point of contact for clients, be ready to share examples of how you've successfully managed client relationships in the past. Highlight your ability to provide exceptional service and respond quickly to client needs.
✨Demonstrate Technical Proficiency
Focaldata uses proprietary technology for research projects. Be prepared to discuss any relevant technical skills or experiences you have, especially if you've worked with online panels or similar platforms. This will show that you're ready to hit the ground running.
✨Emphasise Your Problem-Solving Abilities
The role requires spotting pitfalls in survey design and sampling. Prepare to discuss specific instances where you've identified issues and implemented effective solutions. This will demonstrate your critical thinking and proactive approach to challenges.
