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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service in the construction industry.
- Benefits: Enjoy 25 days leave, a pension scheme, and wellness support including counselling.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have an engineering qualification and experience with heavy construction plant maintenance.
- Other info: Opportunities for overtime and training to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
Grade: 11
Location: Covering the Coventry area but reporting to our Brownhills Depot
Contract: Full-time, permanent
We are looking for a Field Service Engineer to be based from our Brownhills depot to cover the Coventry area.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative’s and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment.
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
- Work in line with quotations and time guides, highlighting to management where additional work may be required.
- Ensure software updates are installed as new versions are released.
- Complete tablet inputs, electronic reports and timesheets in ‘real time’ providing comprehensive details of the work undertaken.
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion.
- Able to work overtime as and when required and to honour reasonable call out requests.
- Attend any relevant product or systems training courses
What you\’ll bring:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS.
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels or attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
What\’s in it for you?
Alongside a competitive salary we off you a host of fantastic benefits!
Taking Care of You
- Health Cash Plan – Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
- Free Physio Access – Speak to a physio by phone or video.
- 24/7 GP Service – Private GP access anytime.
- That\’s not all – We also offer a whole host of additional Health & Wellbeing Support and benefits.
Life Outside of Work
- Enhanced Sick Pay – Extra support when you’re unwell, meaning you can rest a little easier while you recover.
- Family Leave – Enhanced maternity, paternity and adoption leave.
- IVF Support – Paid time off for treatment and appointments.
- Retirement Support – Enjoy bonuses and phasedown days when its time to retire.
Financial Extras
- Pension – We match your contributions up to 5%.
- Car Leasing – Salary sacrifice schemes through Tusker or Octopus.
- Cycle to Work – Save on a new bike and accessories.
- Discounts Platform – Save on groceries, holidays, shopping and more.
Feeling Part of the Team
You’ll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and plenty of opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and the specific models you might be working on. Understanding the common issues and solutions can give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Brush up on your diagnostic skills, especially with diesel engines and hydraulics. Being able to demonstrate your troubleshooting abilities in practical scenarios can set you apart from other candidates.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you can contribute to revenue opportunities and customer satisfaction. Think of examples from your past experience where you successfully identified and acted on such opportunities.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your advanced diagnostic and troubleshooting skills. Highlight situations where you successfully identified and resolved mechanical issues, showcasing your technical competence.
Highlight Attention to Detail: Since the role requires high levels of attention to detail, mention any experiences where your meticulousness led to successful outcomes. This could include completing reports accurately or ensuring compliance with safety standards.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Be prepared to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise a Commercial Mindset
Highlight your understanding of working in a commercially focused environment. Discuss how you have previously identified revenue opportunities and promoted aftermarket solutions to enhance service delivery.
