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- Tasks: Service and repair Volvo construction equipment while seeking revenue opportunities.
- Company: Join a leading company focused on delivering top-notch service in the construction industry.
- Benefits: Enjoy 25 days leave, a pension scheme, and wellness support including counselling.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have an engineering qualification and experience with heavy construction plant maintenance.
- Other info: Opportunities for overtime and training to enhance your skills.
The predicted salary is between 30000 - 42000 £ per year.
About the Role:
We are looking for a Field Service Engineer to be based from our Brownhills depot to cover Coventry and the South of Birmingham.
The focus of this role is to ensure we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative\’s and your Line Manager.
What you will be doing:
- Service and repair Volvo construction equipment or miscellaneous equipment
- Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
- Carrying out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
- Work in line with quotations and time guides, highlighting to management where additional work may be required
- Ensure software updates are installed as new versions are released
- Complete tablet inputs, electronic reports and timesheets in ‘real time\’ providing comprehensive details of the work undertaken
- Order parts for your work as necessary and to return parts in a clean condition and at the time of job completion
- Able to work overtime as and when required and to honour reasonable call out requests
- Attend any relevant product or systems training courses
Requirements
Knowledge, Skills, And Experience
In order to set you up for success, we look for the following skills and experience:
- A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
- Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
- Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
- Ability to communicate efficiently with colleagues, management and customers
- Work with a cost conscious mindset to ensure maximum profitability
- Ability to problem solve and high level of diagnostic skills
- Confident using computer systems and outlook
- High levels of attention to detail
- Conscientious in all aspects of the job
- Highly responsible, reliable, honest and trustworthy
- Ability to understand technical literature/systems
Desirable:
- Experience of Welding and Fabrication
Benefits
What We Offer You
In addition to a competitive salary, you will have access to the following benefits:
- 5% Employer Pension contribution
- 25 days annual leave + Bank Holidays
- Cycle to Work Scheme
- Life Assurance 4 x annual salary
- Yulife – Wellbeing App offering discounts and vouchers
- Financial/Physical/Mental Health Counselling and Coaching sessions
- Free Will writing service
- EAP, which includes 24/7 Doctor access
- Healthshield – Cashplan for all employees
- Family Friendly policies
- Company events
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Field Service Engineer employer: SMT GB
Contact Detail:
SMT GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with Volvo construction equipment and the specific models you might be working on. Understanding the common issues and solutions can give you an edge during interviews and discussions with potential colleagues.
✨Tip Number 2
Brush up on your diagnostic skills, especially with diesel engines and hydraulics. Being able to demonstrate your troubleshooting abilities in practical scenarios can set you apart from other candidates.
✨Tip Number 3
Network with current or former Field Service Engineers in the industry. They can provide insights into the role and company culture, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss how you can contribute to revenue opportunities and customer satisfaction. Think of examples from your past experience where you successfully identified and acted on such opportunities.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant maintenance and heavy construction equipment. Emphasise your formal engineering qualifications and any specific skills related to diesel engines, hydraulics, and diagnostics.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Engineer role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your advanced diagnostic and troubleshooting skills. Highlight situations where you successfully identified and resolved mechanical issues, showcasing your technical competence.
Highlight Attention to Detail: Since the role requires high levels of attention to detail, mention any experiences where your meticulousness led to successful outcomes. This could include completing reports accurately or ensuring compliance with safety standards.
How to prepare for a job interview at SMT GB
✨Showcase Your Technical Skills
Make sure to highlight your formal engineering qualifications and relevant experience in the repair and maintenance of heavy construction plant. Be prepared to discuss specific examples of your work with diesel engines, hydraulics, and electrics.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've successfully diagnosed and resolved mechanical issues. This will showcase your advanced diagnostic skills and ability to think critically under pressure.
✨Communicate Effectively
Since the role involves liaising with customers and colleagues, practice clear and concise communication. Be prepared to explain complex technical concepts in a way that is easy for non-technical individuals to understand.
✨Emphasise a Commercial Mindset
Highlight your understanding of working in a commercially focused environment. Discuss how you have previously identified revenue opportunities and promoted aftermarket solutions to enhance service delivery.
