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- Tasks: Manage the Seller Rewards Program and improve seller experiences through data-driven solutions.
- Company: Join Amazon, a global leader in e-commerce, dedicated to enhancing customer satisfaction.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and customer-centric solutions.
- Qualifications: 3+ years in project management, strong analytical skills, and experience with cross-functional teams required.
- Other info: Inclusive culture that supports diverse backgrounds and offers accommodations during the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about improving the quality of Customer experiences? Do you like to dive deep to understand complex problems? Do you strive to create Customer-centric solutions that drive measurable results on metrics that matter for company’s success? Does owning a global charter sound exciting? If yes, then we have the role for you!
Key job responsibilities
• Define seller experience and execution goals for SRP (Seller Rewards Program)
• Manage support cases requested from both Selling Partners and Program owners, and resolve them in defined SLA
• Conduct deep dives on trends and identify program, policy or process improvements to reduce contact volume over time
• Effectively communicate trends, focus areas, solutions and impact to stakeholders, including senior leaders
• Drive root cause elimination projects (e.g., updates to SRP landing pages, workflow management) in partnership with product and tech teams
• Drive standardization of operational procedures; partnering with frontline seller support team, account management team etc. to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance
• Identify and implement mechanisms and solutions for continuous improvement in the charter
A day in the life
We are seeking an entrepreneurial and motivated individual with a strong user support and project management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail. The ideal candidate will have an intense drive to get to the root cause of complex issues and enjoys deep diving. They will also thrive on challenges to simplify complex operational processes, and have a successful track record of simplifying business processes.
About the team
The Seller Rewards Program (SRP) is a seller loyalty program hosted by Amazon that gives sellers the chance to win rewards for various actions and help them kick start their journey on the marketplace. The vision of SRP is to provide sellers (who are able to adopt best practices on the e-commerce marketplace) an opportunity to be rewarded for providing the best customer experience. This cross-geography program has been adopted by thousands of sellers redeeming millions of dollars in rewards.
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
– 3+ years of defining and implementing process improvement initiatives using data and metrics experience
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
– 3+ years of driving end to end delivery, and communicating results to senior leadership experience
– 3+ years of driving process improvements experience
– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
– Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Program Manager, Seller Rewards Program employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Seller Rewards Program
✨Tip Number 1
Familiarise yourself with the Seller Rewards Program and its objectives. Understanding the nuances of the program will allow you to speak confidently about how you can contribute to its success during interviews.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to manage cross-functional teams and drive process improvements. Be ready to discuss specific metrics and outcomes to showcase your impact.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Excel and SQL. Being able to analyse trends and present data-driven insights will be crucial in this role, so consider doing some practice exercises or online courses.
✨Tip Number 4
Network with current or former employees of the Seller Rewards Program. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Program Manager, Seller Rewards Program
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Program Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your program or project management experience, especially any roles where you worked cross-functionally with tech and non-tech teams. Use specific examples to demonstrate your ability to drive process improvements and manage stakeholders.
Showcase Analytical Skills: Since the role requires advanced knowledge of Excel and SQL, make sure to mention any relevant experience you have with data analysis. Provide examples of how you've used data to inform decisions or improve processes in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for customer experience and problem-solving. Discuss your approach to simplifying complex processes and how you can contribute to the Seller Rewards Program.
How to prepare for a job interview at Amazon
✨Understand the Seller Rewards Program
Before your interview, make sure you have a solid understanding of the Seller Rewards Program. Familiarise yourself with its goals, how it operates, and the impact it has on sellers. This will help you demonstrate your passion for improving customer experiences.
✨Prepare for Data-Driven Questions
Given the emphasis on data and metrics in this role, be ready to discuss your experience with data analysis. Brush up on your Excel skills, especially Pivot Tables and VLookUps, and think of examples where you've used data to drive process improvements.
✨Showcase Your Project Management Skills
Highlight your project management experience by preparing specific examples of projects you've led. Focus on your ability to manage cross-functional teams and communicate effectively with stakeholders at all levels, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss complex problems you've encountered in previous roles and how you approached solving them. Emphasise your logical mindset and attention to detail, as these traits are essential for driving root cause elimination projects.
