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- Tasks: Supervise service quality, ensuring safety compliance and driver performance.
- Company: Transdev is a global leader in mobility solutions, operating across 19 countries.
- Benefits: Enjoy competitive pay, two weeks vacation, health benefits, and a 401(k) plan.
- Why this job: Join a dynamic team dedicated to safety and customer service in a supportive environment.
- Qualifications: High School Diploma or GED; supervisory experience preferred; valid driver's license is a plus.
- Other info: Flexible shifts and a mix of indoor and outdoor work environments.
The predicted salary is between 45000 - 52000 £ per year.
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Service Quality Supervisor (SQS)
Transdev in Hillburn, NY is hiring a Service Quality Supervisor (SQS). The SQS ensures all routes are completed in compliance with safety procedures. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev Is Proud To Offer
- Competitive compensation package of minimum $60,500 – Maximum $65,000
Benefits Include
- Vacation: two (2) weeks
- Sick days: 7 days
- Holidays: 8 days
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
- Communicate job requirements and responsibilities to drivers.
- Day to day scheduling, counseling, and submitting evaluation reports to local management.
- Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.
- Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.
- Observe drivers on the road – correct safety problems on the scene while documenting violations.
- Liaison between drivers and both the customers and organization in customer service concerns
- Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.
- Assist Safety Manager with DOT/FTA compliance – drug testing and recordkeeping.
- Drive routes periodically.
- Other duties as required.
Qualifications
- High School Diploma or GED
- Valid Commercial Driver’s License preferred.
- Supervisory experience with hourly employees; 2-3 years transit supervisory experience preferred.
- Computer literate – basic knowledge of Microsoft Outlook, Word, Excel and PowerPoint
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants:Please Click Here for CA Employee Privacy Policy.
Job Category: Operations Support
Job Type: Full Time
Req ID: 5328
Pay Group: 00J
Cost Center: 164
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Truck Transportation
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Service Quality Supervisor employer: Transdev North America
Contact Detail:
Transdev North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Supervisor
✨Tip Number 1
Familiarise yourself with Transdev's operations and values. Understanding their commitment to safety and customer service will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any relevant supervisory experience you have, especially in transit or transportation. Be prepared to discuss specific examples of how you've managed teams and ensured compliance with safety procedures.
✨Tip Number 3
Demonstrate your knowledge of safety regulations and procedures. Being able to speak confidently about DOT/FTA compliance and accident investigation processes will set you apart as a knowledgeable candidate.
✨Tip Number 4
Network with current or former employees of Transdev if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Quality Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Quality Supervisor. Highlight your experience in safety compliance, customer service, and supervisory roles in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience, knowledge of safety procedures, and any relevant training or certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and customer service. Mention specific examples from your past work that demonstrate your ability to manage teams and ensure compliance with safety standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Transdev North America
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Quality Supervisor. Familiarise yourself with safety procedures, driver training, and compliance regulations that are crucial for this position.
✨Showcase Your Experience
Highlight your supervisory experience, especially in transit or similar environments. Be prepared to discuss specific examples of how you've managed teams, handled customer service issues, and ensured safety compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to resolve conflicts, conduct training, or handle safety violations, and be ready to share those stories.
✨Demonstrate Communication Skills
As a liaison between drivers and customers, strong communication is key. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would effectively communicate job requirements and safety protocols.
