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- Tasks: Handle inbound calls and log order details for clients.
- Company: Join a market leader in the logistics industry.
- Benefits: Enjoy flexible working hours and on-site parking.
- Why this job: Be part of a team focused on improving customer satisfaction and service excellence.
- Qualifications: Previous experience in a fast-paced administrative role is essential.
- Other info: Fixed term contract until December 2025.
The predicted salary is between 24000 - 36000 £ per year.
People Solutions are currently recruiting for Customer Service Advior on a Fixed Term Contract until the end of December 2025 for our client who are a market leader in the logistics industry.
As a Customer Service Advisor your main purpose will be to handle inbound calls from existing clients and log order details accordingly.
Benefits
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Flexible working hours
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On-site parking
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Access to the blue light card
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Day to Day Duties
Day to Day Duties
As a Customer Service Advisor your day to day duties will include;
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Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries
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Ensure that all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed SOPs
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Liaise with Customer Service colleagues, providing support as required in the provision of excellent service to our customers
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As required, liaise with customers to ensure they are aware of any relevant product or service issue that may impact them
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Support the business national target for continued improvement of customer satisfaction scores
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Act as a point of contact between internal/external stakeholder and customer as appropriate, ensuring information is disseminated swiftly and accurately
To be successful in the role of Customer Service Advisor the following skills are essential
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Previous experienced in a fast paced administrative role
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Excellent attention to detail
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Proficiency in all MS packages
Customer Service Advisor employer: People Solutions
Contact Detail:
People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the logistics industry and the specific services offered by our client. Understanding the nuances of the industry will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing common customer scenarios can boost your confidence and prepare you for real-life situations you'll encounter in the role.
✨Tip Number 3
Highlight your experience in fast-paced environments during your discussions. Share specific examples of how you've successfully managed multiple tasks while maintaining attention to detail.
✨Tip Number 4
Be ready to discuss how you would contribute to improving customer satisfaction scores. Think of strategies or past experiences where you enhanced customer service and be prepared to share those insights.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as handling inbound calls and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or administrative roles. Emphasize your proficiency in MS packages and any previous experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the logistics industry. Mention specific examples of how you've successfully handled customer inquiries or improved customer satisfaction in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at People Solutions
✨Showcase Your Attention to Detail
Since the role requires excellent attention to detail, be prepared to discuss specific examples from your past experiences where your attention to detail made a significant impact. This could include how you handled customer inquiries or managed data entry tasks.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common customer service scenarios and how you would handle them.
✨Familiarize Yourself with the Company
Research the logistics industry and the specific company you are interviewing with. Understanding their services and challenges will help you tailor your responses and show genuine interest in the role.
✨Prepare for Behavioral Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially for scenarios related to customer service and teamwork.
