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For Companies At a Glance
- Tasks: Manage post-sales relationships and guide customers in adopting cloud technologies.
- Company: Join a fast-growing Cloud Managed Service Provider delivering Microsoft solutions.
- Benefits: Enjoy flexible hybrid working, private healthcare, and professional development support.
- Why this job: Be a trusted advisor, drive customer success, and contribute to a collaborative culture.
- Qualifications: Experience in Customer Success or Account Management with knowledge of Microsoft Cloud technologies required.
- Other info: Opportunities for growth in a rapidly scaling MSP.
The predicted salary is between 45000 - 75000 £ per year.
Senior Customer Success Manager / MSP
Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments.
As part of the growth, they are looking for a Senior Customer Success Manager with a technical background to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions.
The Role
Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service performance and strategic alignment.
Key Responsibilities
- Manage the customer journey post-sales: onboarding, adoption, success planning, and retention
- Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements
- Run regular service and success reviews, reporting on usage, value, and opportunities
- Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation
- Work with internal teams (support, delivery, projects) to ensure smooth service transitions and consistent service levels
- Support account growth through identifying upsell/cross-sell opportunities based on technical needs
- Champion customer feedback and contribute to continuous improvement of our services and engagement model
Required Experience
- Proven experience in a Customer Success, Service Delivery, or Account Management role
- Strong understanding of Microsoft Cloud technologies: Azure, Microsoft 365, Azure AD, Intune, etc.
- Confident managing customer relationships and running business/technical reviews
- Familiarity with ITIL service processes, SLAs, and service reporting
- Excellent communication, organisation, and problem-solving skills
Whats in it for you?
- Salary: Up to £75,000 DOE
- Private health care
- Enhanced pension contributions
- Flexible hybrid working
- 25 days annual leave increasing with length of service + bank holidays
- Option to buy and sell annual leave
- Professional development and Microsoft certification support
- A collaborative culture where your voice and ideas matter
- Opportunities for growth within a rapidly scaling MSP
If youre interested in this opportunity, please send across your CV for immediate consideration.
Set2 Recruit is acting as an employment agency in relation to this vacancy.
Senior Customer Success Manager in Bristol employer: Set2Recruit
Contact Detail:
Set2Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in Bristol
✨Tip Number 1
Familiarise yourself with Microsoft Cloud technologies, especially Azure and Microsoft 365. Being able to speak confidently about these platforms during your interactions will demonstrate your technical expertise and understanding of the services we offer.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and how it aligns with our needs.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and driven service performance in previous roles. Highlighting your achievements will show us that you have the skills necessary for this position.
✨Tip Number 4
Stay updated on industry trends and best practices related to customer success management and cloud services. This knowledge will not only impress us but also allow you to contribute valuable insights during discussions.
We think you need these skills to ace Senior Customer Success Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Service Delivery, or Account Management. Emphasise your understanding of Microsoft Cloud technologies and any specific achievements that demonstrate your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technologies and your approach to customer success. Mention specific examples of how you've helped clients adopt new technologies and improve their IT environments.
Highlight Technical Skills: In your application, clearly outline your technical background with Microsoft Cloud services such as Azure and Microsoft 365. This will help demonstrate your capability to act as a trusted advisor to customers.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've proactively identified service risks or gaps in previous roles and the steps you took to resolve them. This will illustrate your problem-solving skills and commitment to service excellence.
How to prepare for a job interview at Set2Recruit
✨Showcase Your Technical Knowledge
As a Senior Customer Success Manager, it's crucial to demonstrate your understanding of Microsoft Cloud technologies like Azure and Microsoft 365. Be prepared to discuss specific examples of how you've successfully implemented these solutions in previous roles.
✨Emphasise Relationship Management Skills
Highlight your experience in managing customer relationships. Share stories that illustrate how you've built trust with clients and navigated challenges to ensure their success and satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle service risks or gaps. Prepare scenarios where you've identified issues and led resolutions, showcasing your proactive approach.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating complex technical concepts in a way that's easy for non-technical stakeholders to understand. This will show your ability to act as a trusted advisor.
