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- Tasks: Provide 2nd line technical support and manage cloud technologies for customers.
- Company: Join a dynamic team in York, focused on cutting-edge IT solutions.
- Benefits: Enjoy mentorship opportunities, career growth, and a collaborative work environment.
- Why this job: Be part of impactful projects while enhancing your technical skills in a supportive culture.
- Qualifications: 3+ years in a 2nd line role with knowledge in cloud and security technologies.
- Other info: No formal qualifications needed, but certifications like MCSE are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Senior Technical Support Engineer – Cloud
Location: York
Education: IT Related
Qualifications: IT Degree or industry expertise within a Microsoft world
Key Functions of Role:
To provide support, management and administration of a broad range of technologies including cloud, virtualisation, security and infrastructure, for customers and corporate personnel.
Duties:
- Provide 2nd line technical support to external customers and on corporate systems
- Perform systems administration and management tasks
- Planning and delivery of technical projects
- Provide mentorship, coaching and training to junior team members
- Ensures KPIs are met in line with SLA
- Maintain qualifications in a core set of IT infrastructure and security products
Responsibilities:
To comply with all company policy, procedures and other instructions as may from time to time be issued including Health, Safety, Environmental, Security and HR documentation.
Skills:
- Minimum 3 years in a 2nd line role
- Broad range of technical knowledge and experience
- Skills and experience should include Virtualisation, Cloud – IaaS, PaaS, SaaS, Server technologies, Shared Storage technologies, Networking, Firewalls and Security technologies
- Good understanding of cyber security concepts, technologies and best practice
- No formal qualifications are required but MCSE, MCSA and VCP are desirable
- Desirable technologies – Microsoft Azure administration, O365 suite administration, Veeam Backup and Replication, VMware vSphere, Palo Alto Networks Firewalls, Sophos Central technologies
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Senior Technical Support Engineer - Cloud - York - REF 807 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Engineer - Cloud - York - REF 807
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure and VMware vSphere. Having hands-on experience or even personal projects using these tools can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your previous experiences in providing 2nd line support. Be ready to share specific examples of how you've resolved complex technical issues, as this will demonstrate your problem-solving skills and technical expertise.
✨Tip Number 3
Showcase your mentoring abilities by thinking of instances where you've trained or guided junior team members. This is a key aspect of the role, so having concrete examples will highlight your leadership potential.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and cybersecurity. Being knowledgeable about current best practices will not only help you in interviews but also show your commitment to continuous learning in the field.
We think you need these skills to ace Senior Technical Support Engineer - Cloud - York - REF 807
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in cloud technologies and virtualisation. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about the role and how your skills align with the company's needs. Mention specific technologies you have worked with that are listed in the job description.
Showcase Your Technical Skills: Provide examples of your experience with the required technologies, such as Microsoft Azure, VMware, and networking. Highlight any projects where you provided mentorship or training to others.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Interface Recruitment UK
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with cloud technologies, virtualisation, and security. Highlight specific projects where you've successfully implemented these technologies, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world technical issues. Practice articulating your thought process in troubleshooting scenarios, especially those related to 2nd line support and systems administration.
✨Emphasise Mentorship Experience
Since the role involves coaching junior team members, be ready to share examples of how you've mentored others in the past. Discuss your approach to training and how you ensure knowledge transfer within a team.
✨Understand Company Policies and Culture
Familiarise yourself with the company's policies regarding health, safety, and security. Showing that you value compliance and understand the importance of these areas can set you apart as a candidate who aligns with their corporate culture.
