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- Tasks: Manage air freight shipments and ensure seamless cargo movement.
- Company: Join a leading logistics company in the heart of London.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: 2 years of experience in Air Freight Operations and strong communication skills required.
- Other info: Opportunity to work with international clients and enhance your operational expertise.
The predicted salary is between 36000 - 60000 £ per year.
Air Operations Coordinator
Department: Operations
Employment Type: Full Time
Location: London
Description
Key Responsibilities
- Managing Air freight shipments from A to Z (Import, Export & Cross Trade)
- Ability to produce shipping documents e.g. MAWB, HAWB & Manifest
- Coordinate with clients, carriers, and third-party logistics providers to ensure seamless cargo movement.
- Maintain up-to-date and accurate data on the digital platform to keep clients informed about their shipments.
- Monitor shipment progress, proactively addressing delays or disruptions to ensure customer satisfaction.
- Produce and review all necessary shipping documentation, including Air Waybills (AWBs), CMRs, Bills of Lading, and other transport-specific documents to meet regulatory and client requirements.
- Provide clear and timely communication with clients, offering updates, solutions to challenges, and responding to inquiries.
- Ensure compliance with international shipping regulations and company policies across all modes of transport.
- Identify opportunities to optimise operational processes and enhance supply chain efficiency for clients.
- Collaborate with internal teams to resolve issues, improve service quality, and deliver exceptional customer experiences.
- Provide insights and feedback on client operations to help shape supply chain strategies that drive competitive advantage.
Skills Knowledge and Expertise
Soft Skills
- Strong communication skills: Ability to clearly liaise with customers, internal teams, and external partners.
- Customer-focused problem-solving: Demonstrates initiative in resolving client challenges and exceeding expectations.
- Adaptability: Flexibility to adjust to dynamic situations, shifting priorities, and fast-paced environments.
- Time management: Effectively prioritises tasks to meet deadlines and operational requirements.
- Teamwork: Collaborates effectively with colleagues and partners to achieve shared goals.
- Organisation: Maintains a structured and methodical approach to managing shipment details and client requirements.
- Critical thinking: Analyses data and situations logically to make sound operational decisions.
- Conflict resolution: Resolves disputes constructively, maintaining professionalism and customer trust.
Technical/Competency Skills
- A minimum of 2 years experience in Air Freight Operations (Export experience preferable)
- DG knowledge preferable
- International transportation knowledge: In-depth understanding of supply chain processes, shipping modes, and cargo movements.
- Digital platform proficiency: Ability to update and manage shipment details on digital logistics platforms with precision.
- Documentation expertise: Skilled in producing and reviewing shipping documents, including Air Waybills (AWBs), CMRs, Bills of Lading, Invoices, and Packing Lists, etc.
- Regulatory compliance: Familiarity with international trade laws, customs regulations, and freight documentation across multiple transport modes.
- Operational analytics: Ability to track key shipment metrics, identify trends, and implement process improvements.
- Client relationship management: Strong capability to maintain and strengthen client relationships through excellent service delivery.
- Attention to detail: Ensures shipment accuracy, compliance, and data integrity throughout the operational process.
- Vendor coordination: Experience working with carriers, freight forwarders, and 3PL providers to manage logistics requirements.
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Air Operations Coordinator, Operations employer: Zencargo
Contact Detail:
Zencargo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Operations Coordinator, Operations
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Air Operations Coordinator role. Understanding the nuances of managing air freight shipments and the importance of documentation like MAWB and HAWB will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the air freight industry. Attend relevant events or join online forums to connect with others who work in operations. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your knowledge of international shipping regulations and customs compliance. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your experience with digital logistics platforms. Highlighting your proficiency in managing shipment details digitally will show that you are ready to hit the ground running in this tech-driven environment.
We think you need these skills to ace Air Operations Coordinator, Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air freight operations, especially any roles that involved managing shipments from start to finish. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused problem-solving abilities. Mention specific examples of how you've successfully managed air freight shipments or resolved client challenges in the past.
Highlight Technical Skills: Emphasise your proficiency with digital logistics platforms and your expertise in producing shipping documents like Air Waybills and Bills of Lading. This will show that you have the technical know-how required for the role.
Showcase Soft Skills: In your application, illustrate your adaptability, time management, and teamwork skills. Provide examples of how you've collaborated with internal teams or external partners to enhance service quality and customer satisfaction.
How to prepare for a job interview at Zencargo
✨Showcase Your Air Freight Knowledge
Make sure to brush up on your understanding of air freight operations, especially import and export processes. Be prepared to discuss specific regulations and documentation like MAWB and HAWB, as this will demonstrate your expertise in the field.
✨Emphasise Communication Skills
Since the role requires clear communication with clients and internal teams, be ready to provide examples of how you've effectively communicated in past roles. Highlight any experiences where you resolved client issues or coordinated with multiple stakeholders.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've faced challenges in logistics or operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and resolve conflicts.
✨Highlight Teamwork and Adaptability
The role involves collaboration with various teams, so share examples of successful teamwork. Also, mention instances where you've adapted to changing priorities or fast-paced environments, as this will show your flexibility and readiness for the dynamic nature of air operations.
