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- Tasks: Build relationships with customers and ensure they get the most out of our products.
- Company: Join KnowBe4, a leader in security awareness training used by thousands globally.
- Benefits: Enjoy bonuses, tuition reimbursement, and a relaxed dress code in a fun work environment.
- Why this job: Be part of a culture that values transparency, growth, and making a real impact.
- Qualifications: An Associate's Degree or equivalent experience, plus strong communication and customer service skills.
- Other info: Remote work options available; join a team recognised as a great place to work!
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Manager (TT) (Position located in Leeds, England)
Join to apply for the Customer Success Manager (TT) (Position located in Leeds, England) role at KnowBe4
Customer Success Manager (TT) (Position located in Leeds, England)
Join to apply for the Customer Success Manager (TT) (Position located in Leeds, England) role at KnowBe4
Get AI-powered advice on this job and more exclusive features.
About KnowBe4
KnowBe4, the provider of the world\’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
About KnowBe4
KnowBe4, the provider of the world\’s largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a \”Great Place To Work\” in 8 countries, plus we\’ve earned numerous other prestigious awards, including Glassdoor\’s Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
To learn more about our team and office culture in Leeds, England (UK), visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/
The Customer Success Manager is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.
Responsibilities
- Forge relationships with new customers and understand their objectives
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Leverage KnowBe4 assessment tools to enhance the customer journey
- Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
- Coordinate and assist your Renewal Specialist with customer renewals
- Identify cross-sell opportunities for customer growth
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your accounts in the Company’s CRM
Minimum Qualifications
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email and video conferencing
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code – all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Computer and Network Security
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Customer Success Manager (TT) (Position located in Leeds, England) employer: KnowBe4
Contact Detail:
KnowBe4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (TT) (Position located in Leeds, England)
✨Tip Number 1
Familiarise yourself with KnowBe4's products and services. Understanding their security awareness training and simulated phishing platform will help you speak confidently about how you can enhance customer experiences and drive product adoption.
✨Tip Number 2
Network with current or former employees of KnowBe4 on LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Customer Success Manager role, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in driving customer satisfaction and identifying upsell opportunities will demonstrate your fit for the role.
✨Tip Number 4
Showcase your knowledge of CRM tools, especially Salesforce, as well as your proficiency in Google Docs and MS Office. Being able to discuss your technical skills will reassure the hiring team that you can manage customer accounts effectively.
We think you need these skills to ace Customer Success Manager (TT) (Position located in Leeds, England)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager at KnowBe4. Tailor your application to highlight relevant experiences that demonstrate your ability to build relationships and drive customer success.
Craft a Compelling CV: Your CV should clearly outline your experience in customer service, relationship management, and any relevant IT security knowledge. Use bullet points to make it easy to read and focus on achievements that align with the job description.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of KnowBe4 that resonate with you, such as their commitment to employee development and workplace culture. Be sure to connect your skills and experiences to the requirements listed in the job description.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are formatted consistently. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KnowBe4
✨Understand the Company Culture
Before your interview, take some time to research KnowBe4's company culture. They value radical transparency and continuous professional development, so be prepared to discuss how you align with these values and how you can contribute to a positive work environment.
✨Showcase Your Customer Success Experience
As a Customer Success Manager, your ability to build relationships is key. Be ready to share specific examples from your past roles where you've successfully managed customer relationships, driven product adoption, or identified upsell opportunities.
✨Prepare for Technical Questions
Given the nature of the role, you may encounter technical questions related to IT security. Brush up on relevant concepts and be ready to discuss how you would leverage KnowBe4's tools to enhance the customer journey.
✨Demonstrate Strong Communication Skills
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle various customer scenarios, whether through phone, email, or video conferencing.
