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- Tasks: Lead a helpdesk team, manage operations, and ensure efficient service delivery.
- Company: Join a reputable maintenance company known for its growth and stability.
- Benefits: Enjoy a competitive salary, career progression, and a supportive office environment.
- Why this job: This role offers leadership opportunities and the chance to make a real impact.
- Qualifications: Experience in helpdesk management, strong leadership skills, and proficiency in relevant software.
- Other info: Immediate start available for the right candidate.
The predicted salary is between 42000 - 58800 £ per year.
?? Helpdesk Manager Permanent Position
?? Location: Office-Based in Oxfordshire | Salary: £42,000 per annum
?? Industry: Maintenance Services
?? Full-Time | Monday – Friday
Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? Were recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis.
About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You\’ll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams.
Key Responsibilities:
- Lead and manage a team of helpdesk coordinators
- Ensure all maintenance requests are logged, scheduled, and completed in line with SLAs
- Monitor and improve helpdesk performance and processes
- Liaise with clients and engineers to resolve queries and issues promptly
- Provide regular reporting on helpdesk activity and KPIs
- Support the wider operations team with administrative and coordination tasks
What Were Looking For:
- Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)
- Strong leadership and communication skills
- Excellent organisational and problem-solving abilities
- Proficiency in helpdesk or CAFM software
- A calm and professional approach under pressure
Whats on Offer:
- Competitive salary of £42,000 per annum
- Office-based role within a friendly and supportive team
- Career progression opportunities within a stable and growing company
- Immediate start available for the right candidate
?? Ready to take the next step in your career?
Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!
Helpdesk Manager in Bampton, Oxfordshire employer: CBW Staffing Solutions Ltd
Contact Detail:
CBW Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager in Bampton, Oxfordshire
✨Tip Number 1
Familiarise yourself with the specific helpdesk software and tools commonly used in the maintenance industry. Being knowledgeable about these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Tip Number 3
Research the company’s values and recent projects. Understanding their mission and how they operate will allow you to tailor your conversation during interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with professionals in the maintenance services industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals, which can significantly enhance your chances of landing the job.
We think you need these skills to ace Helpdesk Manager in Bampton, Oxfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or scheduling management roles. Emphasise your leadership skills and any specific software proficiency that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and streamlining operations. Mention specific examples of how you've improved helpdesk performance or resolved client issues in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational and problem-solving abilities. Use bullet points to make these skills stand out, as they are crucial for the Helpdesk Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBW Staffing Solutions Ltd
✨Showcase Your Leadership Skills
As a Helpdesk Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you handle challenges.
✨Familiarise Yourself with Helpdesk Software
Proficiency in helpdesk or CAFM software is crucial for this role. Make sure to research the specific software used by the company and be ready to discuss your experience with similar tools during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've resolved conflicts or improved processes, and be ready to explain your thought process and outcomes.
✨Understand the Company’s Operations
Research the maintenance company and its services thoroughly. Understanding their operations will allow you to tailor your responses and show genuine interest in how you can contribute to their success.
