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For Companies At a Glance
- Tasks: Manage customer orders and ensure a top-notch service experience.
- Company: Join a leading company in specialist coatings for joinery, metal, and plastics.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic team environment.
- Why this job: Be part of a supportive culture that values customer relationships and teamwork.
- Qualifications: Strong communication skills and a knack for organisation are essential; finance experience is a plus.
- Other info: This is a full-time, permanent role based in Bicester.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Coordinator
Location: Bicester
Salary: Competitive
Vacancy Type: Full Time, Permanent
Our client is part of the Group, responsible for Group sales in the UK and Ireland.
The business is concerned with the sale and distribution of specialist coatings, typically applied to joinery, metal and plastics, and operates from sites in Bicester (Oxfordshire) and Magherafelt (Northern Ireland). Site activities include the handling, processing, tinting, storage and shipment of coatings, of which the majority are water based.
The main administration centre for the UK and Ireland business is in Bicester, with a team of people responsible for customer support, production picking, warehouse, logistics, sales administration and finance functions.
The Role
The Customer Service Coordinator is a role within the Customer Service team, with enhanced focus on their customer account management. This position ensures the delivery of a responsive and professional customer experience, including customer related finance administrative duties, ensuring all business-critical duties are completed on time & accurately.
Key Responsibilities
Customer Service
- Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making.
- Build strong customer relationships by understanding their needs and offering tailored product recommendations.
- Support internal teams by sharing relevant customer or order information which contributes to the smooth running of the business.
- Provide administrative support to departmental supervisors and help maintain statutory records.
Credit Control
- Match and process customer invoices accurately and in a timely manner.
- Process customer receipts and credit card payments.
- Liaise with customers and internal departments to resolve invoice or payment queries and approve the issue of credit notes.
- Perform credit control by monitoring outstanding accounts and following up on overdue accounts. Review credit rating and limits on a regular basis.
Skills and Qualifications
Essential:
- Strong verbal and written communication skills.
- Knowledgeable – a polite manner and good telephone selling and support skills when dealing with Customers. Whilst knowledge of accounting principles and financial regulations would also be advantageous.
- Planning & Preparation – you must be self-motivated, conscientious and able to work to deadlines.
- Practical – Excellent data entry skills with a high level of accuracy and the ability to work efficiently under pressure.
- IT – a good understanding of IT systems and generic software applications. A basic knowledge of CRM/ERP Packages.
- Personality – Team player with organisational skills. Good communication and people skills at all levels and in Customer organisations.
Desired:
- IT – Able to utilise all required systems, including M365, CRM/ERP platforms and SAP Concur.
- Practical – Strong numerical and analytical skills, with a high attention to detail and accuracy.
- Experience – Within a finance or customer service environment (B2B).
- Working towards or holding a professional qualification (e.g., AAT) is an advantage.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
Customer Service Coordinator in Bicester employer: Ad Warrior
Contact Detail:
Ad Warrior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bicester
✨Tip Number 1
Familiarise yourself with the company's products and services, especially their specialist coatings. Understanding the specifics of what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customer inquiries or complaints, as showcasing your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with CRM/ERP systems, as this is a key requirement for the role. Be ready to share specific examples of how you've used these systems in previous positions to enhance customer service or streamline processes.
We think you need these skills to ace Customer Service Coordinator in Bicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and finance. Emphasise your communication skills and any experience with CRM/ERP systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company and the role. Mention specific examples of how you've built strong customer relationships and handled administrative tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your strong verbal and written communication skills, attention to detail, and ability to work under pressure. These are essential for the Customer Service Coordinator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ad Warrior
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to build strong customer relationships.
✨Demonstrate Your Knowledge of Customer Service
Be prepared to discuss your previous experience in customer service or finance environments. Highlight specific examples where you successfully resolved customer issues or improved processes, showcasing your understanding of customer needs and tailored solutions.
✨Emphasise Your Attention to Detail
Given the role's focus on accurate order processing and credit control, it's crucial to convey your attention to detail. Share instances where your meticulous nature helped prevent errors or improved efficiency in your past roles.
✨Familiarise Yourself with Relevant IT Systems
Since the position requires knowledge of various IT systems, including CRM/ERP platforms, brush up on these tools before the interview. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
