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- Tasks: Provide 1st/2nd line support, troubleshoot issues, and manage service desk tickets.
- Company: Join a leading FTSE250 global financial services organisation with a strong presence worldwide.
- Benefits: Enjoy a salary up to £40,000, private medical insurance, and a contributory pension.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to impactful solutions.
- Qualifications: Proficiency in Active Directory, Microsoft 365, and experience with Windows and Apple systems required.
- Other info: Full-time office role with ongoing training and clear career progression opportunities.
The predicted salary is between 24000 - 33600 £ per year.
Information Technology Help Desk Support
Information Technology Help Desk Support
This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Technical Support Engineer – Up to £40,000 – Financial Services – London
Overview:
A leading FTSE250 global financial services organisation with a presence in over 60 locations worldwide is seeking a skilled 1st/2nd Line Support Engineer to join their London-based team.
This is a full-time, office-based role requiring your presence onsite five days a week. The position also includes participation in an on-call support rota, with appropriate compensation included in the salary package.
Role & Responsibilities:
- Serve as a key point of contact for technical incidents and service requests, ensuring swift triage, troubleshooting, and resolution.
- Regularly update and maintain internal support documentation and knowledge base (minimum quarterly).
- Manage service desk tickets using industry best practices and promote effective use of IT services and systems.
- Collaborate with the Lead IT Operations Administrator to identify recurring issues and potential risks, contributing to long-term solutions.
- Maintain the health of end-user devices, including desktops, laptops, printers, and related peripherals, while assisting with hardware and software upkeep.
- Work closely with internal IT departments to resolve cross-functional issues and manage user communications.
- Recommend and support enhancements to existing support processes and help elevate overall service quality.
- Participate in an on-call rotation to provide after-hours technical assistance as required..
- Proficient in Active Directory for user management and group configuration.
- Strong experience with Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange).
- Solid understanding of Windows 10/11 and core Microsoft applications (Outlook, Excel, PowerPoint).
- Familiarity with multi-factor authentication systems (MS MFA, DUO).
- Hands-on experience with VMware and HP desktop/laptop hardware.
- Comfortable supporting Apple macOS/iOS and associated hardware.
- Knowledge of MS Intune and modern collaboration platforms (Webex, Zoom, Teams, TeamViewer).
Package:
- Salary up to £40,000
- Comprehensive benefits package including private medical insurance and contributory pension
- Ongoing training, development, and clear career progression opportunities
Technical Support Engineer – Up to £40,000 – Financial Services – London
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Financial Services, Banking, and Technology, Information and Media
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Information Technology Help Desk Support employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues. This could involve discussing how you triaged a ticket or collaborated with other teams to find a solution.
✨Tip Number 3
Since this role involves maintaining documentation, consider bringing a sample of your previous work or outlining how you approach creating and updating support documentation. This will highlight your attention to detail and organisational skills.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills in the hiring process.
We think you need these skills to ace Information Technology Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support roles. Emphasise your skills with Microsoft 365, Active Directory, and any experience with VMware or Apple products.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as managing service desk tickets or collaborating with IT departments.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully triaged and resolved technical issues in the past. This could be through specific incidents where you improved service quality or reduced downtime.
Highlight Continuous Learning: Mention any ongoing training or certifications related to IT support. This shows your commitment to professional development and aligns with the company's focus on training and career progression.
How to prepare for a job interview at Intec Select
✨Know Your Technical Skills
Make sure you can confidently discuss your experience with Active Directory, Microsoft 365, and Windows operating systems. Be prepared to provide specific examples of how you've used these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully triaged and resolved technical issues. Highlight your approach to troubleshooting and how you ensure swift resolutions for users.
✨Familiarise Yourself with the Company
Research the financial services organisation and understand their IT operations. Knowing their values and recent developments can help you tailor your responses and show genuine interest.
✨Showcase Communication Skills
As a Help Desk Support role requires clear communication, practice explaining technical concepts in simple terms. Be ready to discuss how you manage user communications and collaborate with other IT departments.
