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- Tasks: Be the go-to person for dealer and broker queries, ensuring smooth operations.
- Company: Join Zopa, a pioneering bank transforming finance since 2005 with a customer-first approach.
- Benefits: Enjoy hybrid working, flexible hours, and the option to work abroad for up to 120 days a year.
- Why this job: Make a real impact in a supportive team while redefining banking culture.
- Qualifications: Experience in customer service within finance or automotive is preferred; strong communication skills are essential.
- Other info: Zopa values diversity and offers a vibrant workplace with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Partner Support Specialist – Motor Finance (Hybrid)
Join to apply for the Partner Support Specialist – Motor Finance (Hybrid) role at Zopa Bank
Partner Support Specialist – Motor Finance (Hybrid)
23 hours ago Be among the first 25 applicants
Join to apply for the Partner Support Specialist – Motor Finance (Hybrid) role at Zopa Bank
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
In late 2017, we offered our first secured Auto loan, and since then, we have built and improved the product. Zopa has built a team that is delivering fantastic growth. As part of our expansion, we are looking for an Internal Dealer/Broker Support Specialist to join our Auto team.
You will be a Customer Champion, where you will be communicating with our existing brokers/dealers, dealing with their queries, completing pay-out checks, onboarding new partners, auditing brokers, liaising with internal operations teams, and working closely with the Strategic Relationship Manager to support sales.
Working Pattern
Monday – Friday – 09:00 – 17:30 – one Saturday per month, with a day off in lieu for Saturday working.
This is a hybrid role – the team work in the office on Tuesday or Thursday with notice in advance.
A Day In The Life
- Serve as the internal point of contact for all Dealer/Broker queries
- Ensure the timely and successful delivery of our service levels according to partner/dealer/customer needs and objectives
- Pro-actively monitoring our dashboard and reaching out to brokers to flag errors, chase deals and pre-empt their questions
- Supporting the onboarding of new partners, setting them up for success with Zopa
- Developing strong relationships with partners and stakeholders
- Working closely alongside field based Strategic Account Managers, including preparing sales reports, onboarding new partners, and auditing existing partners
- Liaise with cross-functional internal teams (including Customer Service and Underwriting departments) to improve the entire customer experience
- Develop new business with existing partners and/or identify areas of improvement to meet our KPI’s
- Support the Auto Product Tribe with additional tasks aimed to strengthen our oversight and security of the product itself
- Attend regular meetings with management to provide consistent insight into what brokers would like, come up with new ideas and constantly look for ways to improve the product and help us win smarter.
About You
- You have experience of working in a customer focused role within financial services or the automotive industry, ideally both
- You’ll have a confident, calm, professional manner and have a clear and thorough communication style suited to all levels
- You’ll have excellent attention to detail, whilst having the ability to connect the detail with wider context that leads to improvements
- You’re a real go-getter who strives for results and is motivated by the ‘wins’, whilst relishing working in a target driven environment
- You’re great at building an instant rapport with existing and potential brokers and dealers
- You’ll be organised and able to prioritise, the role has many spinning plates and being able to quickly pivot is crucial to success
- You’ve got the ability to remain calm under pressure in a busy team and office environment.
We\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
- Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Financial Services, IT Services and IT Consulting, and Banking
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Partner Support Specialist - Motor Finance (Hybrid) employer: Zopa Bank
Contact Detail:
Zopa Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Support Specialist - Motor Finance (Hybrid)
✨Tip Number 1
Familiarise yourself with Zopa's values and mission. Understanding their customer-centric approach will help you align your responses during interviews, showcasing how your experience in customer-focused roles can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Zopa on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle customer queries effectively and build relationships. This role requires strong communication skills, so practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Stay updated on trends in the motor finance industry. Being knowledgeable about current market conditions and challenges can help you engage in meaningful conversations during interviews, showing your genuine interest in the field.
We think you need these skills to ace Partner Support Specialist - Motor Finance (Hybrid)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Partner Support Specialist role at Zopa Bank. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer-focused roles within financial services or the automotive industry. Use specific examples to demonstrate how your background aligns with the requirements of the position.
Showcase Communication Skills: Since the role requires clear and thorough communication, ensure that your application reflects your ability to communicate effectively. Use concise language and structure your documents well to make a strong impression.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work at Zopa Bank specifically. Mention their values and how they resonate with you, as well as how you can contribute to their mission of redefining finance.
How to prepare for a job interview at Zopa Bank
✨Understand Zopa's Vision
Before your interview, take some time to research Zopa Bank and its mission. Understand how they aim to redefine finance and put customers first. This will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Partner Support Specialist, you'll be the go-to person for brokers and dealers. Be prepared to discuss your previous customer service experiences, particularly in financial services or the automotive industry. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare to discuss how you've successfully managed multiple tasks while maintaining accuracy. You might want to share examples of how your attention to detail has led to positive outcomes in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to pivot quickly or manage conflicting priorities, and be ready to explain your thought process and the results of your actions.
