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- Tasks: Support the Customer Solutions team with tech strategy, testing, and process design.
- Company: Wiley is a leading research and learning company with over 200 years of experience.
- Benefits: Enjoy competitive pay, remote work options, and a supportive, inclusive environment.
- Why this job: Join a culture that values learning, innovation, and making a real impact in education.
- Qualifications: Bachelor's in STEM or equivalent, with CRM experience and skills in RPA or Power Automate.
- Other info: Opportunity for professional growth and to work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bognor Regis, UK, Oxford, UK or Hoboken, NJ
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
The Customer Solutions Development and Support Specialist will be responsible for supporting the Customer Solutions team in their charter to create, maintain, and efficiently deliver the global Customer Service technology strategy. The duties of this role will include internal intake management for both escalations and requests, requirement cleansing as a subject matter expert (SME), and user acceptance testing (UAT) execution. The position will also require process design for maximum efficiency and process automation programming via Salesforce, RPA or Power Automate. In this capacity, the analyst will be familiar with various technology solutions and develop detailed knowledge of Wiley’s implementation and usage thereof. This expertise may be applied to the processing of requests and incidents from Operations stakeholders; creation of reports, dashboards, analytics, and the design of new processes.
How you will make an impact:
Intake Management
User Acceptance Testing
Project/Development Work
What we look for:
Expert with analysis tools such as Microsoft Excel
Motivated and capable of delivering tangibles according to an agreed timeline
Able to draft documentation and effectively communicate with global stakeholders and team members
Engaged with their work and comfortable providing recommendations
Intermediate experience with Microsoft Office programs including Word and Excel
Understands the importance of data integrity and its role in improvement
Excellent organization and planning skills
Detail oriented
Excellent communication skills both verbal and written
Ability to work both autonomously and in a team environment
Proven ability to meet difficult deadlines
Ability to track multiple assignments concurrently
About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
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Customer Solutions Development and Support Specialist employer: Wiley
Contact Detail:
Wiley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Development and Support Specialist
✨Tip Number 1
Familiarise yourself with Salesforce and automation tools like RPA and Power Automate. Understanding these technologies will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your user acceptance testing (UAT) skills. Being able to demonstrate your knowledge of executing test scripts and validating technology enhancements can set you apart from other candidates.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data analysis tools, especially Microsoft Excel, in previous roles. We love seeing candidates who can turn data into actionable insights.
✨Tip Number 4
Highlight your experience in CRM systems and any relevant projects where you've acted as a Business Analyst. This will demonstrate your ability to manage intake processes and support strategic initiatives effectively.
We think you need these skills to ace Customer Solutions Development and Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer solutions, CRM systems, and any technical skills related to RPA or Microsoft Power Automate. Use keywords from the job description to align your qualifications with what Wiley is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and how your background aligns with Wiley's mission. Mention specific experiences that demonstrate your ability to manage escalations, perform user acceptance testing, and design efficient processes.
Showcase Your Technical Skills: If you have experience with Salesforce, RPA platforms, or data analysis tools like Microsoft Excel, be sure to include this in your application. Provide examples of how you've used these tools in past roles to support customer solutions or improve processes.
Highlight Soft Skills: Wiley values strong communication, organisation, and planning skills. In your application, provide examples of how you've successfully worked independently and as part of a team, managed multiple tasks, and met deadlines in previous positions.
How to prepare for a job interview at Wiley
✨Know Your Tech
Familiarise yourself with the technology solutions mentioned in the job description, especially Salesforce, RPA, and Power Automate. Be prepared to discuss how you've used similar tools in past roles or projects.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your analytical abilities, particularly in CRM systems and data management. Highlight any experience you have with analytics tools like Microsoft Excel to show your proficiency.
✨Emphasise Teamwork and Communication
Since the role involves working both independently and as part of a team, be ready to share experiences where you successfully collaborated with others. Strong communication skills are key, so practice articulating your thoughts clearly.
✨Demonstrate Your Willingness to Learn
The company values individuals who are eager to learn. Be prepared to discuss how you've approached learning new technologies or processes in the past, and express your enthusiasm for continuous improvement.
