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- Tasks: Provide technical support and improve IT systems for users and customers.
- Company: Join a well-established software company with a strong team culture.
- Benefits: Enjoy 50% remote work, mental health days, and a contributory pension.
- Why this job: Great work-life balance, progression opportunities, and a fun social environment await you.
- Qualifications: No specific education required; experience in a Service Desk environment preferred.
- Other info: Flexible working options and a modern office in a beautiful rural location.
The predicted salary is between 30000 - 42000 £ per year.
Job Specification: Infrastructure Analyst (50% work from home)
- Education Requirements – none specifically
- Experience Requirements – see below
- Industry – software
- Job Location – York
- Qualifications – Ideally Microsoft
- Responsibilities – see below
- Skills – 2nd to 3rd Line level (not advanced 3rd line)
- Work Hours – 37
Benefits:
- Certs & Training: ITIL V4 once passed probation. 1 week certified course
- Work from home/office: 50/50 (Can be 100% if you like)
- Holidays: 25
- Mental health days: 1 Wednesday per month allowed 1 hour extra during the day
- Pension: Contributory pension (5% employee – 4% employer)
- Parking: Yes if you\’re in office
- Social: Great team and social able. Xmas party and EOY party – also have foodie Fridays (hog roast street food vans etc in the grounds)
- Notice period: 1 month
- PDP: Everybody gets a personal dev plan on start date
- Learning and Development days: 12 days can be taken throughout the year
Other benefits:
- Fantastic work/life balance with specific, measured procedures put in place to support you and your wellbeing and prevent burnout
- A fully paid wellbeing hour in addition to that day’s breaks every month to spend outside of work doing whatever makes you happy
- Progression opportunities at every level from entry to senior management
- As a socially responsible employer we frequently hold charity fundraising events and offer all employees an optional fully paid volunteering day per annum.
- Outstanding staff retention rates with a significant number of our employees with us for more than 15 years of our 30 years in business
- Private medical insurance at a discounted rate
- Enhanced parental leave packages
- Flexible working options, including a £100 support package for your home working set up
- Fully-funded training programmes to help you to grow and progress via eLearning and in our high-tech training suite
- On-site leisure facilities, plus company activities and team sports for you to join. We are also adjacent to a well-equipped local gym facility, offering preferential rates to employees
- A whole host of team perks, such as seasonal parties, team nights out, trips abroad, and regular incentives
- Free parking on-site in our spacious car parks with electric car charging points available on-site
- A modern office environment enhanced by our beautiful rural location and a 2019 project with £1 million invested into our buildings to create an inspirational working environment
Main Duties & Responsibilities
- Provision of technical support to all internal end-users and external customers during agreed working hours on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday, with some flexibility on shift hours as and when
- Participate in out of hours on call
- Providing excellent customer service via the telephone, ticketing system, email system and face to face
- Accurately log all incidents and requests onto the Service Desk ITSM tool from both internal end-users and external
- Develop, present and implement proposals to improve IT systems
- Adhere to change management
- Provide internal end-user support and training
- Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer
- Understand and adhere to the technical escalations
- Occasionally performing onsite low-level consultancy customer work as and when
- Understand, adhere to and promote IT security best practices
- Completing administrative tasks, acknowledging events, checking security logs, logging and progressing change requests and internal change
- Occasional infrastructure support and patching outside of core business hours
- Ongoing documentation of network, infrastructure and related systems
- To always be willing to carry out any other reasonable tasks
- Adhere to asset and access management policies and procedures
Required Skills
- Broad and up to date technical knowledge of key vendor products (Microsoft, VMWare, VEEAM, Sophos etc)
- Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met
- Ability to work on your own and as part of a team
- Strong attention to detail in logging/updating support tickets and technical documentation
- Excellent verbal and written communication skills
- Excellent customer service skills & problem-solving skills
- Assertive, confident, positive and professional manner
- High degree of multi-tasking
- Flexible and adaptable as the business demands
- Ability to work under pressure
- Must have a “can do” attitude at all times
- At least 5 years’ experience of working in a Service Desk environment
Desired Technical Knowledge
- Microsoft
- Windows Desktop OS
- Exchange
- Windows Server
- Active Directory/Group Policy
- SQL Server
- SCCM
- Office 365 Suite
- Licensing
- Intune
- Azure
- SharePoint
- VMWare
- vSphere ESX
- Horizon View
- Workspace One
- AirWatch
- vSAN
- Citrix VDI and Xen App
- Veeam Backup Enterprise Suite
- WatchGuard Firewall
- Kemp Load Balancers
- Experience of configuring new hardware and software
- Software and Operating Systems: implementation, patching, configuration changes, fault management
- Anti-malware strategies (Sophos / Symantec / McAfee / Trend / Mimecast)
- Infrastructure Security
- Networking (VLAN / DNS / DHCP / VPN / firewall configuration / routing / server builds / subnets / switch configuration)
- Large data volume storage solutions (DAS / NAS / SAN)
- Cloud Technologies (Azure / Amazon Workspaces / IBM BlueMix / vCloud Air)
#J-18808-Ljbffr
Infrastructure Analyst - 50% work from home REF 1000 employer: Interface Recruitment UK
Contact Detail:
Interface Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Analyst - 50% work from home REF 1000
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft products, VMWare, and Sophos. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with us. Since the role involves providing technical support, emphasising your ability to communicate effectively and solve problems will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience in a Service Desk environment. Highlight specific examples where you've successfully managed incidents or improved IT systems, as this aligns closely with the responsibilities of the Infrastructure Analyst position.
✨Tip Number 4
Demonstrate your adaptability and willingness to learn. With ongoing training and development opportunities available, showing that you're eager to grow within the company can make a positive impression on us.
We think you need these skills to ace Infrastructure Analyst - 50% work from home REF 1000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Infrastructure Analyst role. Focus on your technical knowledge of key vendor products like Microsoft, VMWare, and others mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples from your past experiences that demonstrate your capability to provide excellent support and adhere to IT security best practices.
Highlight Relevant Experience: In your application, emphasise any previous roles in a Service Desk environment, particularly those where you provided technical support or worked with incident management systems. This will show that you have the necessary background for the position.
Show Enthusiasm for Learning: Mention your willingness to engage in ongoing training and development, such as obtaining ITIL V4 certification. This aligns with the company's commitment to personal development and shows that you're eager to grow within the role.
How to prepare for a job interview at Interface Recruitment UK
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, like Microsoft products, VMWare, and networking concepts. Brush up on your knowledge of Windows Server, Active Directory, and cloud technologies to impress during technical discussions.
✨Demonstrate Customer Service Skills
Since the role involves providing support to internal users and external customers, be prepared to share examples of how you've delivered excellent customer service in previous roles. Highlight your problem-solving skills and ability to handle difficult situations with a positive attitude.
✨Show Your Team Spirit
This company values teamwork and social interaction, so be ready to discuss your experiences working in teams. Share how you contribute to a positive team environment and any team activities you've participated in, as this will resonate well with their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals and values.
