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- Tasks: Lead a team to ensure smooth check-in and customer service at Manchester Airport.
- Company: Join a dynamic team at the newly revamped terminal two of Manchester Airport.
- Benefits: Enjoy a competitive salary, flexible 4 on/4 off shifts, and a vibrant work environment.
- Why this job: Be part of an exciting project that enhances passenger experiences and airport efficiency.
- Qualifications: Previous supervisory experience in customer service is preferred; passion for helping others is a must.
- Other info: Shifts start early at 3am, perfect for early risers looking for a unique work schedule.
The predicted salary is between 21600 - 36000 £ per year.
Customer Care Agent Supervisor Location: Manchester Airport Contract Type: 6 months Salary: up to £36,000 pro rata Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm) Project & role summary: Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights. We are seeking a dedicated Supervisor Customer Agent to join our team at Manchester Airport. This initial 6 months position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport. Responsibilities: Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold operational …
Customer Care Agent Supervisor employer: InterQuest Group Limited
Contact Detail:
InterQuest Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent Supervisor
✨Tip Number 1
Familiarize yourself with the latest check-in technologies and self-service kiosks used at airports. Understanding these systems will not only help you in the role but also show us that you're proactive and knowledgeable about the environment you'll be working in.
✨Tip Number 2
Highlight any previous experience in customer service or supervisory roles, especially in fast-paced environments like airports. We value candidates who can demonstrate their ability to lead a team and ensure high standards of customer care.
✨Tip Number 3
Be prepared to discuss how you would handle operational challenges and improve efficiency. Think of specific examples from your past experiences where you successfully resolved issues or enhanced processes.
✨Tip Number 4
Since the shifts start early in the morning, make sure to express your flexibility and willingness to work unconventional hours. This shows us that you're committed to the role and ready to adapt to the demands of the job.
We think you need these skills to ace Customer Care Agent Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Agent Supervisor position. Understand the responsibilities and expectations, especially regarding operational oversight and customer service standards.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and supervisory roles. Emphasize any previous work in high-pressure environments like airports or similar settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved operational efficiency or enhanced customer experiences in past roles.
Highlight Relevant Skills: In your application, make sure to highlight skills that are crucial for this role, such as leadership, communication, problem-solving, and familiarity with technology, especially in a customer service context.
How to prepare for a job interview at InterQuest Group Limited
✨Show Your Leadership Skills
As a Supervisor, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts.
✨Understand the Technology
Familiarize yourself with the new check-in technologies mentioned in the job description. Being knowledgeable about these systems will show your commitment to helping passengers and improving their experience.
✨Emphasize Customer Service Excellence
Highlight your customer service skills and experiences. Be ready to discuss how you've handled difficult situations and ensured customer satisfaction in previous roles.
✨Prepare for Shift Work Questions
Since the role involves early shifts, be prepared to discuss your availability and how you manage work-life balance with a 4 days on, 4 days off schedule. This shows your readiness for the demands of the position.
