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- Tasks: Assist with tenancy management and respond to tenant enquiries daily.
- Company: Join a well-established organisation dedicated to supporting the local community.
- Benefits: Earn £15.90 per hour with valuable experience in housing services.
- Why this job: Make a real impact while developing your administrative and customer service skills.
- Qualifications: Previous experience in housing or customer service is a plus; strong communication skills required.
- Other info: This is a full-time, on-site role in Harlow for up to 6 months.
The predicted salary is between 33120 - 41568 £ per year.
Location: Harlow
Contract: Full-time, on-site only
Rate: £15.90 per hour (PAYE)
Duration: Up to 6 months
Closing Date: Friday 25th July 2025
A well-established organisation based in Harlow is seeking a Housing Assistant to join their team on a full-time, temporary basis. This is a great opportunity for someone with strong administrative and customer service skills to contribute to a busy housing team.
The Role The Housing Assistant will support all aspects of tenancy and housing management, acting as the first point of contact for customer enquiries. Youll play a key role in delivering efficient administrative support, responding to tenant queries, and ensuring smooth day-to-day operations within the team.
Key Responsibilities
- Responding to housing-related enquiries, including rent, tenancy issues, transfers, and participation
- Providing accurate advice, signposting, and referrals to appropriate services
- Preparing routine correspondence and supporting casework as directed by the Team Leader
- Diary management and meeting coordination for senior staff
- Minute taking and distribution
- Booking meeting rooms and organising logistics
- Supporting the arrangement of temporary accommodation
- Monitoring shared inboxes and ensuring timely responses
- Processing invoices and maintaining accurate records
Ideal Candidate
- Previous experience in housing, customer service, or public sector administration is desirable
- Confident communicator with strong organisational skills
- Able to manage competing priorities in a fast-paced environment
- Comfortable working independently and as part of a team
- Proficient in Microsoft Office and general administrative systems
- Must be able to work on-site in Harlow five days a week
This role offers a chance to gain valuable experience within a housing services environment and contribute to the smooth delivery of services that support the local community.
To apply or request further details, please get in touch.
Closing date for applications: Friday 25th July 2025
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Housing Assistant employer: Minerva Recruitment Limited
Contact Detail:
Minerva Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Harlow. Understanding the specific challenges and services available in your area will help you stand out as a knowledgeable candidate during any discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in Harlow. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview questions by practising responses that highlight your customer service experience and administrative skills. Think of specific examples where you've successfully managed tenant queries or supported a team in a busy environment.
✨Tip Number 4
Showcase your proficiency in Microsoft Office by being ready to discuss how you've used these tools in previous roles. Mention any specific projects or tasks where your organisational skills made a significant impact on efficiency.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing, customer service, or public sector administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your skills and experiences make you a suitable candidate for the Housing Assistant position, particularly in handling tenant queries and administrative tasks.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Minerva Recruitment Limited
✨Showcase Your Customer Service Skills
As a Housing Assistant, you'll be the first point of contact for tenants. Be prepared to discuss your previous customer service experiences and how you've effectively handled enquiries or complaints in the past.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Highlight any experience you have with diary management, meeting coordination, or handling multiple tasks simultaneously. Use specific examples to illustrate your capabilities.
✨Familiarise Yourself with Housing Issues
Understanding common housing-related queries, such as tenancy issues and rent concerns, will be beneficial. Research typical challenges faced in housing management and be ready to discuss how you would address them.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the team dynamics, the organisation's goals, and the specific challenges they face. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
