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- Tasks: Lead customer renewals and enhance retention strategies in a fast-paced digital asset environment.
- Company: Join Fireblocks, a trusted platform for secure digital asset management used by top financial institutions globally.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team driving innovation in blockchain technology with a focus on customer success.
- Qualifications: 6+ years in renewals or sales operations, with strong negotiation and analytical skills required.
- Other info: Fireblocks values diversity and inclusion, fostering a supportive workplace for all.
The predicted salary is between 48000 - 84000 £ per year.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
The Renewals Manager is responsible for supporting the Customer Success team in their mission to retain and grow Fireblocks’ customers. You will be responsible for ensuring timely and successful renewals of customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive engagement in the customer lifecycle.
You will work in close alignment to the Customer success managers, Account managers, Sales Directors and Finance teams, to manage the renewal process with the addition of services and decommissioning of accounts.
You will:
- Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction.
- Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy.
- Execute the renewal process to ensure ARR is retained or expanded
- Evaluate license usage and complete true-up requirements
- Understand our portfolio and align customer’s business needs and goals to generate renewal quotes
- Provide renewals administration support to co termed expansion opportunities
- Ensure that renewals are closed on a timely basis.
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
- Ability to identify opportunity and customer level risk and coordinate the mitigation.
- Contribute to the improvement of the renewal process, policies, and tools including helping others on the team.
- Provides accurate weekly forecasts and status of renewals and associated risks.
- Negotiate and bring to successful closure renewals for assigned customers.
You\’ll have:
- Minimum of 6+ years’ experience in renewals, sales operations, account management in high growth SaaS technology environments is required
- Experience negotiating contracts and working with high volume of SaaS renewals is essential
- Proficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required
- Experience in working across functions to deliver customer facing quotes/proposals
- Consistent track record of accurate forecasting and achieving or exceeding quota targets
- Prioritize requests based on importance and timing for key decision making or events
- Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
- History of thriving in a rapidly changing environment
- Excellent communication and interpersonal skills
- Proactive and results driven
- Strong empathy for customers and passion for revenue and growth
- Analytical and process-oriented mindset
Fireblocks\’ mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
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Senior Renewals Manager employer: Paradigm
Contact Detail:
Paradigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Renewals Manager
✨Tip Number 1
Familiarise yourself with the digital asset landscape and Fireblocks' offerings. Understanding the nuances of blockchain technology and how it applies to customer renewals will give you an edge in discussions and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the SaaS and renewals space, especially those who have experience in high-growth environments. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Brush up on your negotiation skills, as this role requires closing renewals effectively. Consider role-playing scenarios with friends or colleagues to practice handling objections and sealing the deal.
✨Tip Number 4
Showcase your analytical skills by preparing a mock analysis of renewal data. Highlighting your ability to interpret metrics and develop strategies based on data will resonate well with the hiring team.
We think you need these skills to ace Senior Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in renewals, sales operations, and account management. Use specific examples that demonstrate your success in retaining customers and managing SaaS renewals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the digital asset landscape and how your skills align with Fireblocks' mission. Mention your experience with Salesforce and any relevant customer success software.
Highlight Analytical Skills: In your application, emphasise your analytical mindset and provide examples of how you've used data to inform renewal strategies or improve processes in previous roles.
Showcase Communication Skills: Demonstrate your excellent communication and interpersonal skills by providing examples of successful negotiations or collaborations with cross-functional teams in your application.
How to prepare for a job interview at Paradigm
✨Understand the Company and Its Products
Before your interview, make sure you have a solid understanding of Fireblocks and its platform. Familiarise yourself with their services, especially how they leverage blockchain technology. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Experience with Renewals
Be prepared to discuss your previous experience in renewals and account management. Highlight specific examples where you've successfully retained customers or improved renewal rates. Use metrics to quantify your achievements, as this will show your analytical mindset and results-driven approach.
✨Demonstrate Strong Communication Skills
As a Senior Renewals Manager, you'll need excellent communication skills. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively collaborated with cross-functional teams in the past, as this role requires close alignment with Customer Success Managers and Sales Directors.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer empathy. Think of situations where you've identified risks or opportunities in the renewal process and how you addressed them. This will showcase your proactive nature and ability to navigate challenges effectively.
