At a Glance
- Tasks: Support customers with software queries and ensure an outstanding experience.
- Company: Join an award-winning tech company making a difference in healthcare with innovative SaaS solutions.
- Benefits: Enjoy remote work, private healthcare, a 10% bonus, and 35 days of annual leave.
- Why this job: Make a meaningful impact in a thriving team while developing your career in tech.
- Qualifications: Minimum 1 year of experience supporting a SaaS product and strong communication skills required.
- Other info: Flexible shifts including weekends; collaborate with the Belfast team if desired.
The predicted salary is between 28800 - 43200 £ per year.
Remote Software Support Analyst – Mix of Shifts Including Weekends and BH Min 1 years’ experience supporting a Software Application / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. A thriving, award-winning tech business located in the heart of Belfast, with a team of over 50 highly qualified and motivated members, is currently expanding its Software Support Analyst team. If youre seeking a software support role that will significantly impact the organisations customer experience, this opportunity is perfect for you!Our client specialises in providing SaaS solutions for healthcare organizations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work.Since day one, our client has experienced significant growth. Now, as they approach a major milestone, they are seeking an additional team member for the Software Support team who values the client experience.Benefits As a Software Support Analyst, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organization.The Role As a Software Support Analyst, you will be part of a carefully balanced rota covering days, evenings, and weekends, so flexibility is essential for this role. You will play a vital role in providing support for product and customer queries, ensuring an outstanding customer experience.Your Skills + AspirationsYou will possess min of 1 year experience in supporting a SaaS product or technical application. You will possess effective communication skills, attention to detail, and the ability to prioritise and tier tasks accordingly. You will also have a passion for technology and a willingness to learn and develop within the role.If this sounds like the role for you – get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below!
Remote Software Support Analyst (Belfast, NI) – Mix ofShifts Including Weekends and BH employer: Adepta Partners
Contact Detail:
Adepta Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Software Support Analyst (Belfast, NI) – Mix ofShifts Including Weekends and BH
✨Tip Number 1
Familiarize yourself with the specific SaaS solutions that the company offers, especially those related to healthcare. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have with customer support, particularly in a technical environment. Be ready to discuss how you've handled customer queries and resolved issues effectively in the past.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts, including weekends and bank holidays. This is crucial for the role, so be prepared to discuss your availability during the interview.
✨Tip Number 4
Prepare examples of how you've prioritized tasks in previous roles. This will demonstrate your ability to manage workload effectively, which is essential for providing outstanding customer support.
We think you need these skills to ace Remote Software Support Analyst (Belfast, NI) – Mix ofShifts Including Weekends and BH
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in supporting SaaS products or technical applications. Provide specific examples of how you've contributed to customer satisfaction in previous roles.
Showcase Communication Skills: Since effective communication is key for this role, include instances where you successfully resolved customer queries or collaborated with teams. This will demonstrate your ability to provide outstanding customer support.
Express Flexibility and Willingness to Learn: Mention your flexibility regarding shift patterns and your eagerness to learn and develop within the role. This aligns with the company's values and shows that you're a good fit for their culture.
Tailor Your Application: Customize your CV and cover letter to reflect the job description closely. Use keywords from the job listing to ensure your application stands out and resonates with the hiring team.
How to prepare for a job interview at Adepta Partners
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with software applications in the past and your eagerness to learn more about SaaS solutions.
✨Demonstrate Flexibility
Since the role requires a mix of shifts, including weekends and bank holidays, be prepared to discuss your availability and willingness to adapt your schedule. Highlight any previous experience you have with flexible working hours.
✨Highlight Customer Experience Focus
Emphasize your commitment to providing excellent customer support. Prepare specific examples of how you've handled customer queries or resolved issues in previous roles, showcasing your problem-solving skills.
✨Prepare for Technical Questions
Expect technical questions related to SaaS products or software applications. Brush up on relevant knowledge and be ready to discuss how you've supported similar technologies in the past.
