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- Tasks: As an IT Field Engineer, you'll manage IT services and perform hands-on technical support.
- Company: Join Computacenter's Technical Resource Group, specializing in advanced IT support solutions.
- Benefits: Enjoy a permanent role with opportunities for training and skill development.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in a dynamic team environment.
- Qualifications: 2+ years in PC field service, UK National, and must have a clean driving license.
- Other info: Must be able to obtain SC clearance and join the out-of-hours rota.
The predicted salary is between 28800 - 43200 £ per year.
Life on the team Here at Computacenter, the Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel installation, configuration, administration, and break-fix solutions. In this role, youll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for you! Location: Cambridge & Surrounding Hours: 37.5 (plus on-call) Role Type: Permanent What youll do As an IT Field Engineer, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. Hub Stock Management: Oversee asset management, including scanning items in and out of locatio…
IT Field Engineer employer: COMPUTACENTER LIMITED
Contact Detail:
COMPUTACENTER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as HP and Dell support. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in managing ticket systems or asset management. Being able to discuss your hands-on experience with these processes can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss scenarios where you've identified service improvements in past roles. This demonstrates your proactive approach and ability to contribute positively to the team.
✨Tip Number 4
Make sure to emphasize your ability to work under pressure and manage multiple tasks efficiently. The role requires a detail-oriented individual, so sharing relevant examples will strengthen your application.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Field Engineer position. Understand the key responsibilities and essential requirements, such as the need for SC clearance and experience in a PC field service environment.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in desktop/laptop technologies and any relevant technical skills. Mention specific examples of hardware repairs or troubleshooting you've performed in previous roles.
Show Your Passion for IT: Express your enthusiasm for IT in your application. Share any personal projects or experiences that demonstrate your passion and commitment to the field, especially related to desktop support and configuration.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'queue ticket management' and 'service improvement', to show that you are a perfect fit for the role.
How to prepare for a job interview at COMPUTACENTER LIMITED
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and laptop technologies, as well as your troubleshooting skills. Highlight specific examples where you successfully diagnosed and repaired hardware issues.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities of an IT Field Engineer, such as queue ticket management and hardware repairs. Be ready to explain how your past experiences align with these tasks.
✨Demonstrate Proactivity
Since the role requires a proactive approach, think of instances where you identified service improvements or resolved potential issues before they escalated. Share these examples during your interview.
✨Prepare for Security Clearance Questions
As security clearance is essential for this position, be ready to discuss your eligibility and any relevant background checks. Ensure you understand the importance of compliance in IT services.
