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- Tasks: Lead strategic marketing transformations and manage customer communications.
- Company: Join a dynamic team focused on innovative marketing solutions.
- Benefits: Enjoy a 12-month contract with opportunities for growth and development.
- Why this job: Be at the forefront of change, impacting customer experiences and driving business success.
- Qualifications: Looking for creative thinkers with strong project management skills.
- Other info: This role is perfect for those passionate about marketing and customer engagement.
The predicted salary is between 28800 - 42000 £ per year.
Description 12 Months Fixed Term Contract This role will be play a pivotal role in driving strategic transformation within the marketing function and wider business. The successful candidate will be responsible for crafting customer-facing communications and robust project management and delivery of an array of changes across multiple marketing channels. This could include minor or major changes to an existing policy or service, or introducing a new feature or process. Changes may be universal to all customer groups, or targeted to specific segments only. Key responsibilities: Change Management: o Implement a robust change management framework tailored to customer-facing communications. o You will ensure that the customer experience, customer impact and consumer duty considerations are documented. o You will recommend a communications approach for changes based on customer needs, the optimal customer journey and operational efficiency. o You will scope the change delivery process, budget requirements and ensure your changes are approved in the appropriate forums. o You will craft clear and engaging communications both to explain the change to internal audiences working with Internal Comms teams, and to communicate the change clearly and accurately to our customers, working with various channel managers. o Once approved, you\’ll implement the changes working wi…
Marketing Change Manager - 12 Months Fixed Term Contract employer: Motability Operations Careers
Contact Detail:
Motability Operations Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Change Manager - 12 Months Fixed Term Contract
✨Tip Number 1
Familiarize yourself with change management frameworks and methodologies. Understanding how to implement these frameworks effectively will be crucial in demonstrating your capability to manage strategic transformations.
✨Tip Number 2
Showcase your experience in crafting customer-facing communications. Highlight specific examples where you successfully communicated changes to customers, as this will resonate well with the responsibilities of the role.
✨Tip Number 3
Network with professionals in the marketing field, especially those who have experience in change management. Engaging with industry peers can provide insights and potentially valuable connections that may help you land the job.
✨Tip Number 4
Prepare to discuss your project management skills in detail. Be ready to share examples of how you've managed budgets, scoped delivery processes, and ensured stakeholder approval in previous roles.
We think you need these skills to ace Marketing Change Manager - 12 Months Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Marketing Change Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in change management, project management, and customer communications. Use specific examples that demonstrate your ability to drive strategic transformation within a marketing function.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your passion for the role and the company. Discuss how your background and skills make you an ideal candidate for managing customer-facing communications and implementing changes effectively.
Highlight Communication Skills: Since the role involves crafting clear and engaging communications, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated changes to various stakeholders in the past.
How to prepare for a job interview at Motability Operations Careers
✨Understand Change Management Principles
Make sure you have a solid grasp of change management frameworks. Be prepared to discuss how you would implement these frameworks in customer-facing communications and how they can enhance the customer experience.
✨Showcase Your Communication Skills
Since crafting clear and engaging communications is a key responsibility, come ready with examples of past communications you've developed. Highlight how you tailored messages for different audiences, both internal and external.
✨Demonstrate Project Management Experience
Be ready to talk about your project management skills. Discuss specific projects where you managed changes, including how you scoped the delivery process and handled budget requirements.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical situations related to change management. Practice articulating your thought process on how you would approach these scenarios, focusing on customer needs and operational efficiency.
