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- Tasks: Join us as a Customer Solutions Engineer, testing and documenting satellite communication solutions.
- Company: Eutelsat Group is a global leader in satellite communications, transforming connectivity worldwide.
- Benefits: Enjoy a diverse work culture, opportunities for skill elevation, and a meaningful career in tech.
- Why this job: Be part of pioneering space technology and bring connectivity to remote areas while collaborating with experts.
- Qualifications: 3-5 years in satellite communications or related fields; Bachelor's degree required; strong networking skills essential.
- Other info: Located in London, this role offers a chance to work in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
Connect with Eutelsat Group
Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.
As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.
With Eutelsat Group You’ll Get To:
- Pioneer the future of Space Technology
- Bring connectivity to remote frontiers
- Collaborate with customer-centric experts
- Embrace cultural diversity in our global team
Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.
Position Overview:
We are seeking a skilled and experienced Customer Solutions Engineer to join our dynamic team. In this position, you will play a crucial role in testing and documenting customer-deployed configurations and solutions across various segments, including Enterprise, Maritime, Government, and Mobility. You will collaborate with internal stakeholders and engage with clients to create test plans, author whitepapers documenting tested solutions, and provide expert guidance on complex customer use cases. In addition, you will contribute to building and maintaining a simulated end-user test environment.
Responsibilities:
- Design and run targeted test campaigns aimed at replicating customer configurations and evaluate their performance and limitations
- Document proven customer integrations and configurations into whitepapers to showcase the unmatched value of our connectivity services across all use cases.
- Support the construction of a comprehensive end-user test lab, encompassing routing, vCPEs, SDWAN capabilities, test equipment, firewalls, and traffic generators.
- Contribute to maintaining and enhancing the mobile customer lab vehicle and its equipment
- Collaborate with internal stakeholders (Customer Sales Engineering, Operations, Systems Engineering, etc.) to create standardized test templates for end customer setups across multiple segments.
- Assess, evaluate, and provide guidance on complex E2E customer architectures encompassing Metro Ethernet, SDWAN, SIP, Security, IPVPN, as well as enterprise applications to demonstrate the seamless integration of Eutelsat OneWeb\’s services.
- Present compelling overviews of use cases, technical functionality, interoperability, and performance to distribution partners or end customers through written documents, presentations, demos, whiteboard sessions, or other suitable formats.
Keys to Success:
- 3 to 5 years of hands-on experience in a relevant industry (satellite communications, telco, ISP, …), working in a lab environment and maintaining lab equipment and facilities.
- Bachelor (essential) or Master’s (preferred) degree in telecommunications, computer science, electrical engineering, or a related field, or an equivalent combination of training, education, and experience
- Excellent IP networking experience which includes the ability to configure switches, routers, problem solving and tracing root cause of connectivity issues.
- Experience with Windows, Linux and virtualized environments
- Working ability to script in Python, Bash or similar languages.
- Excellent communication and client-facing skills, allowing you to effectively engage and collaborate with stakeholders at all levels.
- Proven ability to meet tight deadlines while adapting to new technologies and thriving in a fast-paced team environment.
- Strong attention to detail
- Demonstrated experience in creating and maintaining comprehensive technical documentation.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
How You Will Stand Out:
- In-depth knowledge of enterprise telecoms products and services.
- Experience with satcom and systems performance variables and their optimization.
- Experience with Layer 2 and Layer 3 IP networks.
- Certification as a Cisco Certified Network Professional (CCNP-SP/CCIE-SP) or Juniper Network Certified Professional (JNCIP-SP/JCIE-SP), or equivalent.
- Good understanding of RF engineering, 4G/LTE standards, QoS.
- Experience with 4G/5G cellular networks (test, deployment or support)
Where You\’ll Be: London, UK
The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).
This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.
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Customer Solutions Engineer employer: Rocket Lab
Contact Detail:
Rocket Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in satellite communications and related technologies. This will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the satellite communications field, especially those who work at Eutelsat Group or similar companies. Attend industry events or webinars to make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific technical scenarios related to customer solutions engineering. Think of examples from your past experience where you successfully solved complex problems or improved processes.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've effectively communicated with stakeholders in previous roles. Highlight your teamwork skills, as collaboration is key in this position.
We think you need these skills to ace Customer Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in satellite communications, networking, and lab environments. Emphasise your hands-on skills and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role of Customer Solutions Engineer. Discuss your experience with customer configurations, testing, and documentation, and express your enthusiasm for working with Eutelsat Group.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially in IP networking, scripting languages, and any relevant certifications. Provide examples of how you've applied these skills in previous roles.
Highlight Communication Abilities: Since the role requires excellent communication skills, include examples of how you've effectively engaged with clients or stakeholders in the past. Mention any presentations or documentation you've created that demonstrate your ability to convey complex information clearly.
How to prepare for a job interview at Rocket Lab
✨Showcase Your Technical Expertise
As a Customer Solutions Engineer, you'll need to demonstrate your hands-on experience in satellite communications and networking. Be prepared to discuss specific projects where you've configured switches and routers, solved connectivity issues, and maintained lab environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about how you would design test campaigns or document customer configurations. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Communication Skills
Since this role involves collaboration with various stakeholders, emphasise your client-facing skills. Share examples of how you've effectively communicated complex technical information to non-technical audiences, whether through presentations, whitepapers, or discussions.
✨Demonstrate Adaptability and Attention to Detail
The fast-paced nature of the role requires adaptability. Be ready to discuss how you've successfully managed tight deadlines and adapted to new technologies in previous positions. Also, highlight your attention to detail, especially in creating technical documentation.
