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- Tasks: Manage and improve key business applications while ensuring excellent user experience.
- Company: Join a leading health sector company on an exciting tech growth journey.
- Benefits: Enjoy a full-time role with opportunities for professional development and a dynamic work environment.
- Why this job: Be part of a transformative digital programme and make a real impact in healthcare technology.
- Qualifications: Experience with business applications, Microsoft Intune, and strong problem-solving skills required.
- Other info: Ideal for proactive individuals eager to drive service improvements and innovation.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by MRJ Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from MRJ Recruitment
We are delighted to be partnering with a very exciting company within the Health sector that is embarking on a huge period of technology growth.
A sleeping giant when it comes to technology, the board have recently signed off on a £multi million 3 year technology & digital programme and this is definitely the time to be joining the journey
Role summary:
Are you an experienced Applications Support Manager with a passion for systems performance, end-user experience, and service excellence?
We’re looking for someone to take ownership of our key business applications across multiple platforms — from PAS and CRM systems to productivity and endpoint tools. This is a hands-on role where you’ll lead the day-to-day management and continuous improvement of our application estate, working closely with IT, business stakeholders, and third-party vendors.
Key Responsibilities:
- Own the day-to-day operations of all core business applications (PAS, CRM, M365, bespoke platforms)
- Lead incident, problem, and change management, ensuring issues are resolved quickly and lessons are learned
- Deliver 2nd and 3rd line support across applications, liaising with internal teams and third-party vendors
- Oversee the Microsoft Intune and endpoint management estate, ensuring secure and reliable user access
- Manage application upgrades, patching schedules, licence compliance, and software asset management
- Develop and maintain strong documentation, process maps, and knowledge bases
- Collaborate with product teams, engineering, and business users to align systems to business needs
- Champion service improvement initiatives, automation opportunities, and performance tuning
- Support audits, risk assessments, and compliance checks across systems
- Drive best practices in ITIL, cybersecurity, and data integrity
What You’ll Bring:
- Solid experience supporting and managing a broad portfolio of business applications
- Expertise in Microsoft Intune, M365, and endpoint management technologies
- Strong knowledge of PAS systems, CRM platforms, and system integration principles
- Excellent problem-solving skills with a pragmatic, customer-first approach
- Working knowledge of ITIL frameworks and familiarity with service management tools (e.g., Jira, ServiceNow)
- Ability to manage third-party relationships and vendor SLAs
- A proactive mindset — always looking for better, faster, and more reliable ways to do things
- Excellent verbal and written communication — able to translate technical issues into clear business impact
If you’re excited to join a company at the forefront of their industry and interested in a challenge within a fast paced company as they embark on a huge digital growth journey, send your CV asap and one of our team will be in touch.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Information Services, Technology, Information and Media, and Hospitals and Health Care
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Application Support Manager employer: MRJ Recruitment
Contact Detail:
MRJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as PAS and CRM systems. Understanding their functionalities and common issues can give you an edge during interviews.
✨Tip Number 2
Showcase your experience with Microsoft Intune and endpoint management technologies. Be prepared to discuss how you've successfully managed these tools in previous roles, as this is a key requirement for the position.
✨Tip Number 3
Highlight any experience you have with ITIL frameworks and service management tools like Jira or ServiceNow. Being able to demonstrate your knowledge in these areas will resonate well with the hiring team.
✨Tip Number 4
Prepare examples of how you've improved application performance or user experience in past roles. This aligns with the company's focus on service excellence and continuous improvement, making you a more attractive candidate.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with business applications, particularly in areas like Microsoft Intune and CRM systems. Use specific examples to demonstrate your expertise in managing application performance and user experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and service excellence. Mention how your proactive mindset aligns with the company's goals for digital growth and improvement initiatives.
Showcase Problem-Solving Skills: Provide examples of how you've successfully resolved technical issues in previous roles. Highlight your ability to translate complex technical problems into clear business impacts, as this is crucial for the role.
Highlight ITIL Knowledge: If you have experience with ITIL frameworks or service management tools like Jira or ServiceNow, make sure to include this in your application. This knowledge is essential for managing incidents and ensuring compliance.
How to prepare for a job interview at MRJ Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Microsoft Intune, M365, and other relevant applications. Be prepared to discuss specific examples of how you've managed these systems and improved their performance.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving approach.
✨Emphasise Collaboration and Communication
Since this role involves working closely with various stakeholders, be ready to discuss how you've effectively communicated technical information to non-technical teams. Highlight any experiences where you’ve collaborated with third-party vendors or internal teams.
✨Understand ITIL and Service Management
Familiarise yourself with ITIL frameworks and service management tools like Jira or ServiceNow. Be prepared to discuss how you've applied these principles in your previous roles to enhance service delivery and operational efficiency.
