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- Tasks: Drive excellence in IT services and enhance core ITSM processes.
- Company: Join Rotork, a leader in flow control and instrumentation for over 60 years.
- Benefits: Enjoy a full-time role with opportunities for growth and innovation.
- Why this job: Make a real impact in IT operations and shape user experiences.
- Qualifications: Experience in IT Service Management and understanding of ITIL framework required.
- Other info: Be part of an exciting period of change and growth at Rotork.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the IT Service Management (ITSM) Analyst role at Rotork
Join to apply for the IT Service Management (ITSM) Analyst role at Rotork
Direct message the job poster from Rotork
Are you passionate about driving excellence in IT services and making a real impact across an organisation?
We’re on the lookout for a motivated and forward-thinking IT Service Management (ITSM) Analyst to join our team! In this pivotal role, you’ll be at the heart of our IT operations, championing best-in-class service delivery through the management and enhancement of core ITSM processes—including Incident, Problem, Change, Software, and Asset Management, as well as Request and Knowledge Management.
You’ll work closely with cross-functional teams, business units, and key stakeholders to ensure our services not only meet expectations but exceed them. From analysing trends and uncovering automation opportunities to coordinating impactful changes and maintaining a robust knowledge base, your work will directly shape the user experience and drive continuous improvement. You’ll also get hands-on with powerful ITSM platforms like ServiceNow, contribute to strategic process enhancements, and play a key role in software asset tracking and compliance.
If you\’re someone who thrives in a fast-paced environment, loves solving problems, and is eager to innovate within a collaborative team, this is your chance to shine. Join us and help shape the future of IT service excellence!
Job Description
Are you passionate about driving excellence in IT services and making a real impact across an organisation?
We’re on the lookout for a motivated and forward-thinking IT Service Management (ITSM) Analyst to join our team! In this pivotal role, you’ll be at the heart of our IT operations, championing best-in-class service delivery through the management and enhancement of core ITSM processes—including Incident, Problem, Change, Software, and Asset Management, as well as Request and Knowledge Management.
You’ll work closely with cross-functional teams, business units, and key stakeholders to ensure our services not only meet expectations but exceed them. From analysing trends and uncovering automation opportunities to coordinating impactful changes and maintaining a robust knowledge base, your work will directly shape the user experience and drive continuous improvement. You’ll also get hands-on with powerful ITSM platforms like ServiceNow, contribute to strategic process enhancements, and play a key role in software asset tracking and compliance.
If you\’re someone who thrives in a fast-paced environment, loves solving problems, and is eager to innovate within a collaborative team, this is your chance to shine. Join us and help shape the future of IT service excellence!
Qualifications
Essential
- Proven experience in IT Service Management roles, preferably in a medium to large organisation.
- Good overall understanding of ITIL framework and ITSM best practices.
- Understanding of Software Asset Management tooling and processes.
- Good analytical and problem-solving skills.
- Experience working with and getting the very best out of third parties.
- Good documentation creation and reviewing skills, including the ability to produce from scratch
Desirable
- Experience working with ITSM tools, e.g. ServiceNow, is highly desirable.
- ITIL certification (Foundation level or above)
- Experience working with Software Asset Management tool sets, e.g. SNOW
Required Competencies:
- Very organised with good planning and coordination skills.
- Ability to interact and communicate well at all levels.
- Inquisitive mindset, not happy to accept the ‘status quo’.
- Ability to multi-task and remain calm under pressure.
- Collaborative team player who continually strives for improvement.
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we\’re respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that\’s what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It\’s a great time to join us and make an impact in shaping the future of our business.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Appliances, Electrical, and Electronics Manufacturing
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IT Service Management (ITSM) Analyst employer: Rotork
Contact Detail:
Rotork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management (ITSM) Analyst
✨Tip Number 1
Familiarise yourself with the ITIL framework and best practices in IT Service Management. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to excellence in service delivery.
✨Tip Number 2
Gain hands-on experience with ITSM tools like ServiceNow. If you haven't used it before, consider taking online courses or tutorials to get a basic understanding, as this knowledge can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the ITSM field. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Rotork.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved IT processes in previous roles. Being able to articulate your problem-solving skills and analytical mindset will resonate well with the hiring team.
We think you need these skills to ace IT Service Management (ITSM) Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Management. Focus on your familiarity with ITIL frameworks and any specific tools like ServiceNow that you have used.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT services and how your skills align with the role. Mention specific ITSM processes you have managed and any successful projects you've led.
Showcase Analytical Skills: Provide examples of how you've used analytical skills to solve problems or improve processes in previous roles. This will demonstrate your ability to drive continuous improvement as mentioned in the job description.
Highlight Collaboration Experience: Since the role involves working with cross-functional teams, include examples of past collaborations. Emphasise your communication skills and how you've successfully interacted with various stakeholders.
How to prepare for a job interview at Rotork
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL framework and its best practices. Be prepared to discuss how you've applied these principles in your previous roles, as this will demonstrate your expertise and alignment with the company's focus on IT service excellence.
✨Showcase Analytical Skills
Prepare examples that highlight your analytical and problem-solving skills. Discuss specific instances where you've identified trends or automation opportunities that led to improved service delivery, as this is crucial for the ITSM Analyst role.
✨Familiarity with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be ready to talk about it. Share how you've used these platforms to enhance service management processes, as this will show your hands-on capability and readiness to contribute from day one.
✨Emphasise Collaboration
Since the role involves working closely with cross-functional teams, highlight your collaborative experiences. Discuss how you've successfully interacted with various stakeholders to drive improvements and ensure service delivery meets or exceeds expectations.
