At a Glance
- Tasks: Lead a team to solve IT issues and ensure smooth operations.
- Company: Join DXC Technology, a leader in IT services and consulting.
- Benefits: Enjoy flexible working, private medical cover, and a personal pension plan.
- Why this job: Be part of a collaborative culture that values creativity and personal growth.
- Qualifications: Experience managing teams and a solid understanding of IT support is essential.
- Other info: SC clearance required; must be a British citizen living in the UK for 5 years.
The predicted salary is between 36000 - 60000 £ per year.
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Job Description
Technical Team Leader
We are looking for a customer-focused and enthusiastic Team Leader for the End User Workspace Team, with a genuine interest in solving users IT issues and empathetic to customer needs and requirements. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
Tasks include managing the day-to-day operations listed below. Ensuring the team has the right calibre of people, that those people are aware of their responsibilities and what good results look like. Coach individuals and facilitate plans training so that people can perform to the best of their abilities. Be a credible communicator with the customer at all levels. Demonstrates excellent customer relationship building skills that fosters a long-term partnership.
This role is based on-site at Edinburgh and successful candidate should have or be willing to obtain SC clearance. To meet criteria you will be a British Citizen with no other citizenships and lived in the UK for the last 5 years.
Working as part of the DXC team you will gain access to a large library of training courses and partner portals with Microsoft, ServiceNow, Dell, AWS, Cisco and others. You can gain accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday.
Responsibilities
- Manage day to day operations. Ensure ServiceNow queues are monitored and responded to within OLA’s and SLA’s. Assign ad hoc tasks as needed. Ensure weekly/monthly tasks are carried out i.e. stock audits and time tracking
- Engage with and support internal and client facing and internal meetings: Daily operations meeting, weekly one to ones, team meetings, project scoping and delivery meetings and service go/no go meetings
- Work within the contractual guidelines and DXC Statement of work, and identify local shadow agreements or new commercial opportunities
- Point of contact for hierarchical escalations. Assignment of technical escalations to relevant resolver groups where required
- Analysing Incident and Request data for trends, process and productivity improvements
- Development of individuals by following Personal Development Plan process of goal setting, reviews and assessment
- Document processes, update the Site Management Guide and Knowledge Articles. Highlight changes to processes or errors to the process owners
- Support DXC improvement plans and support our Continuous Service Improvement program
- Bring projects into business-as-usual support
- Produce a short weekly team summary highlighting successes and risks
- May spend up to 80% of time on people management and business objectives
- Have a technical understanding of Microsoft Windows and Office suite deployment and common issues
- Familiarity with SCCM for software deployment and patch management, and capable of troubleshooting issues on end user devices
- Have a technical understanding of Active Directory, OU’s and Group Policy and troubleshooting issues that affect end user devices
- Coordinating IMACs (Installs, Moves and Changes)
- You will be required to occasionally travel to satellite sites (expenses are reimbursed)
- Basic network troubleshooting and port patching
- Providing smart hands & eyes support on Server, Storage and Networking equipment
Desired Skills
- Previous experience managing groups of 5 to 10 people
- Ability to foster creativity, individual contribution and team collaboration
- Strong knowledge of End User Workplace support models and best practices
- Hardware break/fix support of desktops and laptops
- Software break/fix support for Windows and Office
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Desktop Team Leader - Edinburgh employer: DXC Technology
Contact Detail:
DXC Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Team Leader - Edinburgh
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as ServiceNow, SCCM, and Active Directory. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you coached individuals or improved team performance.
✨Tip Number 3
Showcase your customer relationship-building skills by preparing anecdotes that highlight your ability to empathise with users and resolve their IT issues effectively. This will resonate well with the customer-focused nature of the role.
✨Tip Number 4
Research DXC Technology's values and culture to align your responses during interviews. Understanding their commitment to collaboration and inclusivity will help you articulate how you fit into their team dynamic.
We think you need these skills to ace Desktop Team Leader - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and team leadership. Emphasise your technical skills, particularly with Microsoft Windows, Office suite, and Active Directory, as well as any previous management roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams and resolved IT issues, showcasing your customer-focused approach.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to communicate effectively with both customers and team members. This could include experiences from previous jobs or projects.
Showcase Continuous Improvement Mindset: Mention any initiatives you've led or participated in that focused on process improvements or team development. This aligns with the company's emphasis on continuous service improvement and personal development plans.
How to prepare for a job interview at DXC Technology
✨Show Your Customer Focus
As a Team Leader, you'll need to demonstrate your commitment to customer satisfaction. Prepare examples of how you've successfully resolved IT issues for users in the past and how you empathised with their needs.
✨Highlight Your Technical Skills
Make sure to discuss your technical competencies, especially in Microsoft Windows, Office suite, and SCCM. Be ready to explain how you've used these tools to troubleshoot and manage end-user devices effectively.
✨Demonstrate Leadership Experience
Since this role involves managing a team, share your previous experiences leading groups. Talk about how you've coached individuals, facilitated training, and fostered collaboration within your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to analyse data for trends or improve processes, and be ready to discuss the outcomes.