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For Companies At a Glance
- Tasks: Support clients post-implementation of investment management software, resolving issues and training users.
- Company: Join State Street, a leading global custodian bank and asset manager with a commitment to diversity.
- Benefits: Enjoy flexible work options, competitive medical care, and comprehensive development programmes.
- Why this job: Be part of a dynamic team shaping the future of financial services with innovative solutions.
- Qualifications: 5+ years in financial systems support, strong customer service skills, and technical savvy required.
- Other info: Travel 30-50% for client engagements across the US and Canada.
The predicted salary is between 43200 - 72000 £ per year.
What we are looking for
The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.
Why this job is important to us
The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform – State Street Alpha, that was launched in 2019.
What you will be responsible for
What we value
The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.
Education & Preferred Qualifications
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we\’re making our mark on the financial services industry. For more than two centuries, we\’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You\’ll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility. We truly believe our employees\’ diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Company: Charles River Development
Discover more at
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
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Contact Detail:
State Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Production Support Specialist, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarise yourself with the Charles River Investment Management Solution (CRIMS) and its functionalities. Understanding how CRIMS operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of State Street or Charles River Development. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your knowledge of investment management workflows, especially in relation to Front, Middle, and Back Office systems. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. The role requires strong analytical abilities, so having specific instances where you've successfully resolved issues will highlight your suitability for the position.
We think you need these skills to ace Post Production Support Specialist, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the financial industry, particularly with investment management systems. Emphasise any hands-on experience you have with Front, Middle, or Back Office systems, as well as your technical skills.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Post Production Support Specialist role at State Street. Mention specific experiences that align with the job description, such as your ability to analyse client requirements and provide training.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved issues in previous roles. Highlight your analytical skills and your ability to communicate effectively with clients and team members.
Highlight Customer Service Experience: Since the role requires strong customer service skills, make sure to include any relevant experiences where you've built effective relationships with clients. Discuss how you understand customer needs and how you've contributed to their satisfaction.
How to prepare for a job interview at State Street
✨Understand the Product
Make sure you have a solid understanding of the Charles River Investment Management Solution (CRIMS) and its functionalities. Familiarise yourself with how it supports post-go-live processes, as this will demonstrate your commitment and knowledge during the interview.
✨Showcase Your Experience
Be prepared to discuss your hands-on experience in the financial industry, particularly with Front, Middle, or Back Office Investment Management systems. Highlight specific projects where you led implementations or provided support, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved issues in previous roles, especially those related to client requirements or application configurations. This will showcase your analytical skills and ability to navigate challenges effectively.
✨Emphasise Customer Service
Since the role requires strong customer service skills, be ready to share instances where you've built effective relationships with clients. Discuss how you communicated plans and concerns clearly, as this is crucial for a Post Production Support Specialist.
