Senior Manager Investigations

Description About the role Reporting to our Head of Investigations you will provide senior management support to our Investigation Team Managers, and their respective teams. You will be responsible for the delivery of a high quality and effective investigations process, where a person-centred approach to management of our cases is at the heart of our investigations function.You will provide leadership in the delivery of the Investigations Strategy and have oversight over particular project areas to develop and improve the work of our team.We are looking for an experienced manager to join us in either our London office, where flexibility will be required or travel from either of these offices depending on the requirements of the role. About You Essential Criteria Proven management and leadership experience ideally within a target-driven environment Significant experience of both performance and change management Ability to identify, develop and promote innovative approaches to service improvement and customer service Strong coaching and leadership skills to support team managers to get the best out of their teams Experience of identifying, managing and reporting operational risk at a senior level Desirable Criteria Experience of management within Professional Regulation. Understanding of the challenges facing casework progression. Project Management within an operational environment. Benefits 30 days annual leave – plus bank holidays Enhanced Pension Contributions via our attractive Pension Scheme with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions Life Insurance 4 x current salary Hybrid/Flexible working policies Enhanced Maternity and Paternity Leave 24 Hours Employee Assistance Programme Cycle to Work Scheme Perkbox membership Subsidised restaurant in our Portland Place office Season ticket loans About Us Our core role is to regulate . First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates – something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but well always take action when needed.To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout peoples careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and were increasing our visibility so people feel engaged and empowered to shape our work. Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions. Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation. Additional Information Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment. The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post. Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office. Up to Band 5: Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC. Heads of: Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC Our Pay Policy It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request. For our internal colleagues, you will be paid in accordance to our internal pay policy. Reasonable adjustments We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us. Screening and vetting All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future. JBRP1_UKTJ